Teams | Collaboration | Customer Service | Project Management

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5 surprising reasons why folks at Freshworks love the night shift

Your day has just started. You scroll through Instagram and see that someone has baked banana bread. Again. You notice your laundry bag overflowing with pajamas of different colors. You put the thought away and log in to your team meeting. You turn on the video for your Zoom call. Right then, your pet decides to make an entry and sit right on your keypad. Your team hollers while you chase her away. Amidst various distractions, the meeting goes on. Soon, you get busy with your tasks for the day.

Elasticsearch users with on-prem deployments will not be impacted by upcoming license changes

Earlier this month, Elastic announced that there would be upcoming changes to its open source licensing. These changes do not affect on-prem deployments of Elasticsearch. Since Mattermost Enterprise Edition uses Elasticsearch in its on-prem deployments, we felt it important to explore the reasoning behind Elastic’s decision, how the new license terms are different, and why there will be no impact on Mattermost users as a result of these changes.

Five steps to effective qualitative risk assessment

Generally speaking, people aren’t good at assessing risk. They let their biases sway their judgment or let their emotions clog decision-making processes. And this is why it’s so important for project managers to learn to analyze risk quickly and effectively. Risk management is an essential part of any project. Project managers must simultaneously prevent accidents and predict outcomes to ensure their team completes projects without incident.

Improve Time Management with Reports and Workday Analytics from Time Doctor

Effective time management is a challenge for every company, no matter the size or industry. Employees, managers, and leaders are always looking for ways to improve efficiency at work which ultimately increases overall productivity and lowers costs. The key to improve time management is knowing where your time is spent. By tracking and collecting workday data, you are enabling employees and management alike with the information needed to make strategic improvements.

ActivTrak vs Teramind: A Detailed 2021 Comparison

Want to know the difference between ActivTrak vs Teramind? If you’re looking for an effective way to track time and monitor what your team does on the job, these two tools may have what you need. However, their features are quite similar, making it challenging to choose between them. But don’t worry, we’re here to help! In this article, we’ll provide you with a feature-by-feature comparison of ActivTrak vs Teramind so you can determine which tool best fits your requirements.

How an ERP IT & Dev Agency uses OneDesk for its workflows

Agencies are all about their clients and customers. Providing good service and support is the foundation of the experience of working with an agency. This puts pressure on the agencies to be on top of their work, no matter how many customers they have and how much work is being requested of them. At times, agency work can be chaotic, and so having some solid software and tooling can make a world of difference in terms of management.

Lessons Learned from the SolarWinds Hack

Supply chain attacks are one of the trickier challenges for organizations to defend against since they undermine our trust in otherwise trusted systems that we depend on for running our software and protecting our data. If an adversary is able to successfully compromise a key component of a popular supply chain product, the impact can be widely felt by many organizations.

Whose data is it anyway? - Troop Messenger

When signing up on a social media platform or installing an app, do you take even a couple of minutes to think what information is being asked for? Do you feel comfortable sharing your location, contacts and photos, or agreeing to the terms & conditions? How much of your personal information do you give away with that single click, and do you know who is benefiting from it?