Teams | Collaboration | Customer Service | Project Management

We all want to set new goals and do our best to maintain them. With the new year having set in, there comes a sort of renaissance tinge to being productive. Everyone wants to revamp themselves in the new year—the way they behave, the way they live their lives, and the way they go about doing their daily activities.

What is the one skill that everybody in customer support must have? Ask this to anybody who’s been in customer service for a while and ‘empathy’ would be high up on the list. We’ve put together a short guide on the importance of empathy in customer service and tips to empathize with customers better. You can use the following links to navigate through the blog. – Why is empathy important in customer service?

In this two-part article series, I explain how in my role as a Corporate Brand and Communications Manager at Simpplr used our intranet product to assess our company needs, create a plan to improve organizational performance, and implement our strategies for the benefit of our employees, leadership, and the success of our business. I work at an industry-leading tech company.

Import2 (Sell) is a 1-click data migration software that helps you to move all historical data from your legacy software into Zendesk Sell. All your contacts, companies, opportunities, tasks, notes, calls, meetings, emails and attachments from your existing CRM will be transferred automatically. Import2 replaces CSV import tools as a faster and simpler solution for your data migration needs.

Todoist is a task management tool suitable for individuals and small businesses. This task manager helps teams easily manage their tasks with features like recurring due dates, priority levels, reminders, and more. Unfortunately, Todoist doesn’t support native time tracking. So, how do you perform Todoist time tracking? Simple! Through third-party app integration.

In November 2020, Microsoft launched a productivity app named Microsoft Productivity Score to measure the productivity of your co-located as well as remote team. This Microsoft Teams productivity tracker helps your company break down how much time your employees are spending on all Office 365 tools. In this article, we’ll cover what Microsoft Teams productivity tracker is and the eight parameters it uses to measure your company’s Productivity Score.