Top 10 customer experience KPIs and metrics for 2024
These customer experience KPIs can help you quantify success and ensure you’re meeting customer expectations.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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Top 10 Best Employee Productivity Tracking Software In 2024
Are you looking for the best employee productivity tracking software in 2024? You are at the right place. In today’s fast-paced, data-driven, and modern working environment, it is essential to know how productive your employees are. That’s where the role of using such software is crucial. Especially, since there is a fine line between what your team does and what it’s expected to do. You need accurate values, for which software for productivity tracking works like a measuring scale.
Zulip 9.0: Organized chat for distributed teams
We’re excited to announce the release of Zulip Server 9.0, containing hundreds of new features and bug fixes! Zulip is an open-source team chat application designed for seamless remote and hybrid work. With conversations organized by topic, Zulip is ideal for both live and asynchronous communication. Zulip’s 100% open-source software is available as a cloud service or a self-hosted solution, and is used by thousands of organizations around the world.
How to Detect A Mouse Jiggler & Employees Faking Work
Learn how to detect a mouse jiggler and synthetic keyboard input, gaining crucial insights into employee engagement and productivity.
Cloud Storage Revolution: How It Transforms Business and Marketing Strategies
The cloud storage revolution is here, transforming how businesses operate and market their products. For business, cloud storage isn't just about storing data—it's a game-changer. It’s driving cost savings, boosting collaboration, and enhancing data security. For marketing, it's creating opportunities for data-driven strategies and personalized customer experiences. This article breaks down what cloud storage is and its key features.
A beginner's guide to generative AI for business
Generative AI can help streamline workflows, improve CX and enhance agent performance. Learn how to leverage these AI-powered tools in our guide.
The Lead Magnet That Pays for Itself w/ Chris DuBois
Is your agency leaving nearly 2/3rds of your new client acquisition up to chance? If so, you’re not alone. But it doesn’t have to be that way. According to research from WordStream, 60% of most new agency clients are coming from a channel that you can’t directly control, let alone scale. That scary stat is exactly what today’s guest is helping agencies avoid by building a portfolio of offers you can use to drive more inbound leads and create a re-usable marketing asset that pays for itself.
Bridging Remote and On-Site Teams: Communication Strategies for Hybrid Financial Workplaces
The COVID-19 pandemic forced a gigantic remote work experiment across global industries. As finance firms transition to post-pandemic operations, most are adopting a “hybrid” model combining on-site and remote workers. The hybrid approach aspires to “get the best of both worlds”. Employees gain location flexibility while firms retain physical offices and in-person collaboration.
36+ employee retention statistics every HR and manager should know in 2024
Employee retention is a complex issue. There are a multitude of factors at play, and those factors are changing as work is changing. The current employee retention statistics show that HR and managers must rethink retention strategies. Classic approaches aren’t working, but employees respond well to personalized and empathetic leadership. We’ve identified key themes in employee retention statistics that highlight the challenges and help managers make targeted decisions.
Why employee engagement surveys matter in your organization
Are you ready to make your office happy and productive? Employee engagement surveys can provide statistics and encourage engagement. Use survey data to attract, retain, and inspire top people. Discover how to engage employees and lead your company to exceptional success.