Teams | Collaboration | Customer Service | Project Management

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mattermost

From conversation to action: How AI-powered workflows are transforming workplace collaboration

May 21, 2024 By Nick Misasi In Mattermost
Mattermost is at the forefront of providing a seamless platform for teams to connect and collaborate. Our AI assistant, Mattermost AI Copilot, has already proven invaluable, automating tasks and answering questions with conversational ease. But we’re envisioning a world where Copilot can do more than just chat. Today, we’re exploring an experimental fork of the Mattermost AI Copilot in a cloud demo environment.
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miro

Mapping your software: Your guide to essential architecture diagrams

May 21, 2024 By Kat Boogaard In Miro
Whether a developer is maintaining an existing product or building a new one, they’re likely not doing it in a silo. From teammates to designers and product managers, there can be many stakeholders for even just a small feature change. That’s why it’s so important to have a software architecture diagram: a source of truth that outlines your software’s structure and the relationship between its different components.
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teamsupport

TeamSupport Launches AI Assist, a Powerful Suite of Tools for Customer Support

May 21, 2024 By TeamSupport In TeamSupport
TeamSupport is thrilled to announce its latest suite of AI-powered tools, built to increase agent efficiency and help your team take customer support to the next level. TeamSupport’s AI Assist incorporates the latest conversational AI technology, acting as a seasoned copilot to help agents close tickets faster, bringing faster, more satisfying resolutions to customers with less tedious manual work for agents.
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teamwork

Say hello to the updated Planning Overview

May 21, 2024 By Janelle Santi In Teamwork
Today, we’re excited to roll out a brand new look and feel to the Planning Overview. It’s the same report you know and love, only we’ve given it a glow-up and boosted functionality to help you report on resourcing data alongside time, capacity, and staffing information. Before we jump in, let’s remind ourselves of why we would use the Planning Overview?
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time doctor

92 million workers to embrace full-time remote work by 2030

May 21, 2024 By Time Doctor In Time Doctor
The World Economic Forum (WEF) has made a groundbreaking prediction: 92 million workers will work full-time remote work by 2030. This is a big change from the current 73 million. It shows that more and more people are working from home, and the COVID-19 outbreak made this happen faster.
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miro

Two ways to create collaborative org charts fast in Miro

May 21, 2024 By Stephanie Dilley In Miro
If your organization uses Miro, you might already know that it’s a user-friendly, intuitive workspace where you and your colleagues can collaborate, brainstorm, manage projects, give presentations, and more. But did you know you can also use Miro to build org charts? In this post, we’ll share several ready-made org chart templates that will save your organization time as you plan for the future.
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Buddy Punch

HR and Payroll Management Solutions | Top 10 Picks

May 20, 2024 By Eric Czerwonka In Buddy Punch
Manually managing payrolls and HR is old-fashioned. An easy way to go for is to use an automatic, and fully integrated HR and payroll management solution. Here are the top ten HR and Payroll Management Solutions to manage payroll for your small business: To avoid costly mistakes and legal issues, it’s essential for businesses to understand the rules and responsibilities of handling employee pay. Without knowing these, they could face fines, lawsuits, or harm their reputation.
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How to Prepare Your Agency for an Acquisition w/ Karl Heasman

May 20, 2024 By Teamwork In Teamwork
Many agency owners don't begin with the end in mind. Did you? If you answer questions like "How much do we need to make?" with "I don't know...more!" or "When will I be able to retire?" with "Not now!"... ...you're not alone. Seasoned agency owner, Karl Heasman, Founder of Greycott Consultancy has had his own successful exits and now helps other agency owners prepare for acquisition--by beginning with the end in mind.
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Manish Kapur: Optimize these 4 areas to grow your agency

May 20, 2024 By Scoro In Scoro
Forget about revenue for a moment. Consider how much more profitable your agency would be if you optimized your team’s time and improved utilization. If you could reduce hiring costs by keeping staff for longer. If you understood the leaky buckets in your outgoings and reduced losses like over-servicing through improved best practice. Manish Kapur, who has over 25 years of experience in creative ops, explains how he streamlines agency operations and boost profit within agencies of all sizes.
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