The integration of artificial intelligence in the service desk has become a game-changer, revolutionizing the way organizations handle customer support and IT Service Management (ITSM). In this sense, AI service desk solutions offer a range of benefits, from improved efficiency and cost savings to enhanced customer satisfaction. So, to help you harness the power of AI in your service desk, in this article we'll discuss practical ideas and strategies to implement the technology effectively.

Jack Welch wasn’t a banker. So what can Jack Welch — as successful as he was at GE — teach us about project management in banking? Plenty. Project management in banking has its fair share of complexities and challenges other industries don’t share — and we’ll get into those in this post. But even though the specifics can vary quite a bit, the core or soul of good project management is built on the same principles no matter the industry or context.

Thousands of IC pros passionate about elevating employee communication and experience tuned into our first-ever Internal Communications Virtual Summit. And wow, we learned some incredible insights, innovative strategies and forward-thinking best practices from industry experts on topics ranging from harnessing AI for comms to research into the current state of internal communications and lots more in between.

The secret to good meetings? Knowing when you actually need one.

Great news! Here’s the TrackingTime power-up for Trello, the ultimate time-tracking solution for Trello users and now the integration is better than ever.

Are you ready for innovative strategies to help you brainstorm your next startup business? It can be frustrating coming up with ideas, so we compiled a list of the top 10 ways to get more insightful ideas for your startup business. These tips will help ensure your new venture has a competitive edge in the market – no matter what business you are planning!

Businesses spend more on various mental health benefits to create happier, healthier work environments. Enhancing employee well-being through virtual therapy sessions and mindfulness training aims to improve their sense of purpose and productivity. With one noteworthy exception, a new UK study indicates that the impact of these therapies may not be as great as anticipated. Let’s examine the results and consider how we may actually improve workplace well-being.

In this bustling work landscape, work-life balance has just stayed as a term rarely implemented. Managers and employees feel that giving everything to attain their goals is normal! If you are healthy and passionate enough to follow this, then continue, but what if the fatigue knocks in and we don’t respond to it? What if the employees want to respond to it, but the organizational culture is unable to acknowledge it?

A groundbreaking Ensono poll has highlighted a significant change in the IT sector’s work culture. The poll shows how hybrid work models are creating more inclusive and fair opportunities for women. The poll, which involved 1,500 full-time female professionals from several countries, including India, reveals the significant impact that flexible work arrangements may have in the technology industry. Let’s examine the results and consider the implications for women in technology going forward.