Ever feel like your team works in separate vacuums, where each person has his or her tasks, but there needs to be more clarity into what’s happening elsewhere? Breakdowns in communication, missed deadlines, and duplicate work lead to complete chaos. It’s so easy for things to slip through the cracks or be truly forgotten. If there isn’t some system, wrangling all these moving parts feels like a never-ending battle.

The service desk is at the heart of technical support, centralizing all support operations. The success of those operations will highly depend on service desk best practices, which can transform how teams handle incidents, manage requests, and maintain service quality. For customer support and internal IT services, the service desk is the central point of contact where technical challenges meet user needs.

Effective resource utilization is critical for tech teams to consistently deliver exceptional services to customers while maintaining internal efficiency. In fast-paced industries where deadlines are tight and customer expectations are high, understanding team capabilities, skill sets, and availability is essential to making informed decisions about resource allocation.

The growth of charter school networks in the United States has revolutionized the education sector, offering families more choices in tailoring their children's education. According to the National Alliance for Public Charter Schools, there are over 7,700 charter schools serving nearly 3.7 million students nationwide. While the expansion of these networks has brought positive impacts, it also introduces significant operational challenges for managing multiple school sites effectively.

‍ To achieve secure workplace collaboration, teams need to rely on more than just teamwork. They must access to real-time data and insights, empowering them to make data-driven decisions and solve problems together. Despite adopting varying degrees of digitization and tools, traditional workplaces often grapple with inefficiencies like misaligned objectives, poor communication, and redundant workflows.

Escape the meeting trap and roll up your sleeves to actually get sh!t done.

It’s been a busy year at Miro. We hit the road for over 250 events so we could get inspired by the passion and energy of our community. We managed to bag a shoutout as a Leader in the IDC MarketScape for team collaboration apps, which is entirely down to the way that you — our customers and users — put your trust in us as a leading platform for teamwork. And best of all, more and more of you have joined us on this journey to change the way you work and innovate.