Teams | Collaboration | Customer Service | Project Management

%term

IT Support Automation: Increase ROI & Reduce Costs

What is Workativ? Workativ is a FREE no-code SaaS platform for companies to quickly build, automate, and deploy conversational AI chatbots with app workflow automation out-of-the-box in less than 60 mins. No coding is required. Workativ differentiates itself by focusing on employee IT & HR support for digital and hybrid workplace transformation. Along with the chatbot, Workativ has a powerful app workflow automation engine and out-of-the-box automation marketplace with prebuilt bots and 600+ pre-built app workflows for the chatbot.

How to Track Employee Hours in 2025: A Modern Guide for the Digital Workplace

Time is revenue. Your business growth depends on how your employees spend their working hours. From the beginning of the industry culture till now, many processes, rules, and regulations have been made for the employees to track their working hours. From time to time, employee work hours tracking methods are getting more stable, flexible, and reliable. The CAGR of the time-tracking software market increases by 16.7% from 2023-2032, showing how the marketplace is getting more popular globally.

16 Best Virtual Team Communication Tools (Pros, Cons & Pricing) - 2023

Communication is key to success in every aspect of life and business. Whether you're working at home or in an office, being able to communicate effectively with your colleagues is essential. With the rise of virtual teams, it's becoming increasingly important to stay connected and collaborate effectively. This article will discuss everything related to virtual team collaboration, the 16 best tools for effective virtual collaboration and the ins and outs of those tools.

10 Platforms and Tools for Successful Online Coaching in 2023

Online coaching has emerged as a sought-after way for coaches to offer their services to clients worldwide, irrespective of geographical barriers. With the help of various online platforms, coaches can now create and deliver customized coaching experiences that cater to individual client needs. These platforms and tools allow coaches to interact with clients in real-time, provide on-demand support, and offer a seamless coaching experience that is both convenient and effective.

India bans flagship client for the Matrix network

Once again we see bureaucrats with a poor understanding of how modern technology works deny ordinary people their right to privacy, as enshrined in the Universal Declaration of Human Rights (Article 12). This time it’s India, where Element is one of 14 messaging apps blocked by the Central Indian Government which - we believe from media reports - relates to Section 69A of the Information Technology Act, 2000.

10 Best Practices for Managing Your Help Desk

Optimizing your help desk and processes is key to maximizing the satisfaction of customers. Help desk management should be a complementary process between your help desk software and your team. On one hand, your help desk should provide you with the optimal features to improve your processes. On the other hand, you should define your workflows and ensure best practices are followed. With that said, here are 10 best practices for managing your help desk and improving your support.

What is Employee Engagement? (+5 strategies for improving it)

The more engaged workers are, the better it is for the business. When team engagement is high, employees will do their best work and bring unique benefits to the company: improved customer retention, reduced employee turnover, and more revenue (to name a few). If you want your organization to succeed, you need to prioritize your people. Especially in the wake of the Great Resignation, it’s essential to start examining—and improving—your employee engagement strategy.

Tips and Ways to Measure Your Project's Impact

There are a lot of talks these days about impact measurement and how to go about it effectively. Many organizations are looking to measure the impact of their projects to assess whether they are achieving their desired outcomes. But what does it mean to measure project impact, and how do you do it? In this blog post, we will explore some tips on how to run effective impact measurement projects.

Geckoboard had a direct impact on our sales figures

When Dymatec began expansion into the US, Vaughn Newton wanted to share sales targets in a way that would make new team members across the pond feel included. What he hadn’t banked on was the profound culture change that would happen as a result of making sales figures visible to everyone.

10 Internal Communication Mistakes & How To Avoid Them

Excellent internal communication procedures are frequently associated with increased production, earnings, and employee happiness. Your workers will benefit from your excellent internal communications plan when they entirely comprehend the company's goals, values, and culture. However, internal communication conundrums are commonplace in many businesses. This is a problem as it can disrupt workflows, confound attempts at collaboration and lead to confusion on a company-wide scale.