Teams | Collaboration | Customer Service | Project Management

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When "free forever" means "free for the next 4 months"

Last week, the open-core team chat platform Mattermost announced that“Mattermost Cloud Free will no longer be offered after July 26, 2023.” This likely came as an unpleasant surprise to users on that plan, as less than a month before, Mattermost’s pricing page featured the promise that the Cloud Free plan would be“free forever”.

We360.ai Version V2 Launch: The Future of Employee Productivity

‍ We're thrilled to announce the launch of We360.ai V2, the latest version of our SaaS-based platform that empowers businesses to optimize their operations, enhance productivity, and streamline processes. The vision we had two years back in 2021 for our version 1 ‘Black Eye’ was the same; our new version is also poised to revolutionize employee productivity.

The 5 Stages of Team Development

TL;DR: Remote marketing teams have become more common, but unlike “traditional” teams that work in the same physical space, team leaders have the added responsibility of being more proactive and strategic about how they manage their teams. Understanding the five stages of team development enables you to get teams started, resolve conflicts more smoothly, share information effectively, achieve top results, and then review outcomes to keep finding ways to improve.

Call queueing: How to manage your call center call flow

There are various reasons why you may need to get in touch with a call center. Perhaps you’ve bought a faulty product and want a refund or need tech support when setting up the new conference call services you’ve recently signed up for. Think back to your last experience with a call center. Did you spend a long time on hold? Did you get connected to an agent who immediately helped with your query?

HR Data Analytics: The Power to Revolutionize Performance Evaluation

The Human Resources (HR) department is the backbone of any company. The responsibilities of HR teams are not limited to managing employee data and ensuring compliance but also to look after the strategic decision-making process. Data analytics has made it possible for HR professionals to streamline their operations and improve the efficiency of HR processes.