Teams | Collaboration | Customer Service | Project Management

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Fill knowledge gaps with the Knowledge Capture app

A comprehensive knowledge base is an essential piece of any 21st-century support operation. But implementing it is just the first step – maintenance comes next. The best way to maintain your knowledge base is by harvesting support agents’ collective knowledge – but they’re often swamped and enabling their contributions can be a huge operational hurdle. Fortunately, you can easily capture content using the Zendesk Knowledge Capture app, which helps agents in three key ways.

Troubleshooting Microsoft Teams

Issues with Microsoft Teams can be very impactful for organizations. There is a huge loss in productivity associated with teams performance issues and outages, it is also extremely disruptive to workflows. There are also financial costs to these issues, at the end-user level this can cause end users to miss deadlines and delay projects and the cost of IT Teams spending time troubleshooting or requiring external consultants or even Microsoft to assist, this cost adds up over periods of time.

The Power of Emotionally Intelligent Leadership in Today's Workplace

Discover the power of emotionally intelligent leadership and how the best WFH tools, adhering to employee monitoring law, can support its development. Learn how Insightful's non-invasive tools can help cultivate a thriving, innovative team culture.

We360.ai raises 6.5cr in Pre Series A round of funding

‍ We360.ai, a workforce analytics software, has successfully secured funding of Rs. 6.5 Cr in the Pre-Series A round. The round was led by Real Time Angel Fund along with participation from majority of their existing investors including SucSEED indovation fund , GSF accelerator, ah! Ventures , Hem Angels. This round of funding is a testament to We360.ai's potential and the confidence it has garnered within the industry.

10 Tips to Manage a Help Desk - Workload Management, Motivation, And More!

Properly learning how to manage a help desk is crucial for the success of any organization, both internally amongst its different departments, and with external customers. Smoothly operating one is no easy ride; it requires juggling multiple tasks and coordinating diverse teams.

20 Essential Project Management Skills Every PM Must Have

Having technical knowledge won’t cut it if you want to excel in project management. As someone who knows the field inside out, I can tell you that there are many other essential project management skills you need to master to succeed. It’s not just about planning and scheduling but also about communication, leadership, and problem-solving. In this article, I will explain the 20 essential skills you need to become an effective project manager and succeed.

How to Send Password Resets via SMS and email using Node.js and Next.js

When you’re building a web application, there’s an immediate decision to make about how to handle Users and Authentication. There are lots of services (Auth0, Clerk) and libraries (Passport.js) to choose from, and the right choice will depend on the requirements of the application that you’re building.