When you give something a name, you make it real in a new way. Knowledge workers are seeing this firsthand with asynchronous work (or “async”), which is when team members work on the same project or problem but at different times instead of synchronously. Suddenly, the term is everywhere — but asynchronous work is more than a buzzword. Not just a by-product of the shift to remote or hybrid, it’s about strategically making new ways of working work.

Ever wondered where your time goes? Scoro’s excellent time tracking capabilities help you solve that mystery! This month we are tweaking the quick access to our Time Tracker so you could incorporate it into your workflows even more seamlessly. Prefer to track your time in Jira? No problem, our brand new Jira integration has got you covered!

The news that Xero will be retiring their work-management software product WorkflowMax has caused some panic amongst its users. Many customers feel that the writing was on the wall over the last few months, as the software was no longer releasing new features or updates, but the natural human tendency is always to hope for the best. But now that the date at which WorkflowMax will no longer be available has been confirmed as 26 June 2024, it’s time for customers to start looking for a new solution.

A reliable communication platform is imperative for businesses to communicate with customers and colleagues. Chat applications are becoming popular as they make collaboration easier and faster. Open-source chat APIs are a great way to integrate chat abilities into an existing application or deploy them stand-alone for live stream chat. In this blog, we have curated the best open-source chat API solutions for instant messaging and the benefits you can leverage from each.

Just as having help desk software is essential, so is measuring team performance. And the way to do that is through service desk KPIs. But which help desk metrics should you focus on for your team when there are so many to consider? The answer isn't always clear or straightforward.

Employee engagement impacts every part of a company. Engaged employees are invested in the company's success and are exceptionally productive, making objectives easier to accomplish. Employee engagement also enhances organizational culture and reduces staff turnover so leaders can focus on other growth areas.

If you can harness the power of intelligent workflow automation, it has the potential to transform your operations and enable you to deliver on customer expectations. StartingPoint can provide your team with the necessary tools to embrace intelligent workflow automation. Before breaking down this platform, let’s take a step back and define what intelligent workflow automation is.