Teams | Collaboration | Customer Service | Project Management

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How Time Doctor helped these BPOs achieve high employee engagement rates

Employee engagement has long been an issue for BPO companies, but never more so than in today’s post-pandemic world of hybrid and remote work. Among the companies we interviewed, we found that they shared common problems that emerged as a result of poor employee engagement levels. These included a lack of productivity, reduced customer satisfaction and retention, and increased employee attrition.

Human Resource KPIs: 10 Main Indicators for HR Functions

In today’s competitive workplace, it is essential for businesses to have effective human resources (HR) functions. This means that HR departments must be able to track and monitor employee performance data, identify and address potential problems early on, and create a supportive environment for employees.

10 Reasons Why You Should Use Project Task Management Tools?

Project management is an essential skill for any business. It helps you to stay on track, monitor progress, and make sure that the tasks you’ve assigned to your team are completed on time. But with so many project task management tools available on the market, which one should you choose? In this article, we will explore the benefits of using project task management tools and help you to decide which one is best for your needs. Ready to get started? Let’s go!

HR Automation: Benefits, Challenges, and Examples

Human Resources is responsible for a variety of functions within an organization, from hiring and onboarding to benefits and payroll. And, as also happens with IT, there are several repetitive tasks within those responsibilities. That's why companies are leaning more and more into HR automation to put their teams' time to better use. This is nothing more than to use technology to streamline HR processes and improve efficiency. To do so, there is multiple HR automation software out there.

50 Common Product Management Terms you should know

If you’re looking to become a better product manager, you’ll need to be familiar with the terms and concepts that are central to the job. In this post, we’ve compiled a list of 50 common product management terms that you should be aware of. From customer discovery to product development sprints, this list will ensure that you’re up-to-date on the latest terminology and practices in the field. So don’t wait – start learning today!

10 Project Manager Objectives to Improve Performance

If you’re looking to become a better product manager, you’ll need to be familiar with the terms and concepts that are central to the job. In this post, we’ve compiled a list of 50 common product management terms that you should be aware of. From customer discovery to product development sprints, this list will ensure that you’re up-to-date on the latest terminology and practices in the field. So don’t wait – start learning today!