Teams | Collaboration | Customer Service | Project Management

%term

Make the holiday shopping season merry with great retail CX

It’s the most wonderful time of the year—the holiday season is finally here. After the chaos and uncertainty of the past few years, with supply chain woes, staffing shortages, and inflationary pressures, there is some good news for the retail industry. The National Retail Federation (NRF) predicts that holiday sales will be healthy this year.

9 Best Online Task Management Tools To Deal With Your Tasks

Have you ever found yourself struggling to get your tasks completed? Maybe you’re a student who finds it hard to manage assignments and classwork, or you’re a businessperson who is inundated with work. Whatever the case may be, task management is essential if you want to get your life back in order. That’s why we’ve put together a list of the 9 best online task management tools to help you get everything done.

11 Project Management Best Practices Your Boss Expects You To Know

As a project manager, you are expected to be the expert in all things related to managing projects successfully, including project management best practices. By being aware of and implementing these best practices, you can set yourself up for success as a project manager.

Turn customer service agents into inside sales reps

With concerns about a worldwide recession, it’s no surprise that shoppers are in a bit of a slump. But there’s some encouraging news: consumers across the globe are estimated to spend.301 trillion more on retail goods in 2022 over the previous year and digital spending is expected to total.717 billion worldwide. “Consumer staying power may be waning but it's showing few signs of breaking”, Tim Quinlan, a senior economist at Wells Fargo, told Reuters.

How to make data accessible across your business

Several years ago, I took part in a two-day workshop at Google Digital Academy. The workshop was designed to show ‘how Google does things’ – from how they hire top talent, to how they support a culture of innovation. One of the topics that most resonated with my fellow attendees was the idea of “open data”. Open data is the principle that your company’s data should be made as accessible as possible to everyone who works there.

The Perils of Punishment in the Workplace: Why It's Not Effective and What to Do Instead

It’s no secret that workplace punishment is on the decline. A growing number of studies have shown that punishment, in all its various forms, is not an effective way to manage employee behavior. It often has the opposite effect, leading to decreased productivity, lower morale, and even higher staff turnover rates. Of course, you wouldn’t want to face these consequences! However, how can you effectively manage a disrespectful employee? What should you do instead of exerting punishment?

Monday vs Asana: An In-depth Expert Review [2023]

Are you battling between Monday vs. Asana to select one of them as your official project management tool but need more detailed information about each? Read the in-depth analysis of both project management software provided below to gain an eagle's eye perspective.

10 best Zendesk apps to deliver amazing support in 2023

Zendesk is one of the most popular customer service platforms on the market, and for good reason. Its user-friendly interface and robust feature set make it a great choice for businesses of all sizes. But what really takes Zendesk to the next level is its impressive app marketplace. There are over 500 apps that extend Zendesk's core functionality, many of which sit natively within the Zendesk interface.