Voice assistants have been around since the early days of the Internet, but it wasn’t until Apple introduced Siri in 2011 that they became an essential part of our everyday lives. The technology and uses of digital assistants have grown exponentially since then, and now these voice-activated tools are being used in places beyond our homes and phones, such as in the workplace. Microsoft has made waves with its Cortana, and Google has released its own offering known as Google Assistant.

Think about the last time your IT systems had an outage: How did your team react to it? Were they organized with a clear idea of how best to resolve the issue? Or was it chaotic, with people firing questions from all directions and customer service channels ablaze with requests for help? Digital technology disruptions are typical (and even expected) at the workplace, but it doesn’t have to be chaotic, with teams rushing around to extinguish the metaphoric fire.

Let’s lay the groundwork for better employee health and happiness.

Giving thanks for new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.

The rise of modern technologies enabled people to communicate more easily than ever before. We communicate in a variety of channels, like chat, voice and video calls, and emails. However, the new, digital ways to communicate also made communication security and data privacy big concerns for all parties involved.

As a novice web designer, you’re building your portfolio and looking for ways to attract clients and opportunities. You need web design project ideas that will give you the real-world experience you need and showcase your skills. These ideas should not only help you become a better web designer, but they should also help you become a better programmer.

The call center companies outlined in this guide can assist you with valuable BPO and customer service support.

It’s no secret that workplace punishment is on the decline. A growing number of studies have shown that punishment, in all its various forms, is not an effective way to manage employee behavior. It often has the opposite effect, leading to decreased productivity, lower morale, and even higher staff turnover rates. Of course, you wouldn’t want to face these consequences! However, how can you effectively manage a disrespectful employee? What should you do instead of exerting punishment?

While it’s technically true that there are 24 hours a day, depending on how it’s spent, you may question this fact. Especially for board directors who are always on the go and caught between meetings. With a lot already going on their plates, it’s essential for them to be presented with information that is quick and easy to digest. As board directors head on to tackle overwhelming organizational decision-making demands, a well-written board report can be just the weapon they need.