How to Start a Call Center (And Avoid All the Common Mistakes)
Are you interested in starting a call center? This guide will walk you through the process step by step and reveal the most common mistakes that could throw you off course.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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12 Examples of Professional Smart Goals for 2023
Goal setting is an essential part of any successful career. By setting smart goals, you can ensure that your hard work is put to good use and that you reach your professional goals. With so many things competing for your attention, it can be difficult to set achievable goals and stay on track. That’s where this blog comes in – we’ve compiled a list of 12 examples of professional smart goals that you can use as inspiration to achieve your goals in 2023.
What Does 2023 Look Like for InvGate Service Desk and Insight?
2022 was a great year for InvGate, both from a business and product perspective. And regarding the latter – which is the one that concerns me – we expanded our teams, enhanced the capabilities of and , and laid the groundwork for an even more promising 2023. All without losing sight of the company’s core values.
A week in the life of a product designer
Michelle gives an overview of what a work week looked like during the cooldown.
One Canvas, Any Content, Anytime | Distributed22
Join Amanda Botha and Swarna Krishnaswamy as they showcase through real-world examples how to get an enriched collaboration experience by bridging multiple sources of content into one hub while ensuring the content always stays up to date. Learn how to bring your team together and break down barriers to knowledge through useful, relevant interactive visual frames of reference for more contextualized faster decision-making.
Acting with a unified customer view on Zendesk
The Zendesk Community sat down with experts from our Platform Team to cover the ins and outs of acting with a unified customer view on Zendesk. We reviewed the multitude of ways you can use a range of Zendesk capabilities to build a more complete customer view, plus how to take intelligent action on it. Attendees were treated to demos and actionable tips on using customer insight to deliver a faster and more personalized level of service.
Efficient Patch Management Lifecycle Enhances Digital Ops| Be Unstoppable with Freshservice + SecPod
As companies evolve to prepare business operations for the VUCA world, cybersecurity remains one of the top priorities. Traditional patching practices are proving to be inadequate for the rapidly expanding needs of businesses today. With more organizations adopting work-from-anywhere mode, patch management is more important than ever to secure employee and customer data. In this talk, Jagsir of SecPod sheds light on how an efficient and fast patch management lifecycle can enhance digital operations as well as improve end-user experience.
The role of customer service during an economic downturn
Current headlines predict a global recession on almost a daily basis, leaving us to wonder whether and when it will finally arrive – and if it does, how deep the recession will be and how long it will last. It’s unsettling but we’re no strangers to uncertainty. If anything, we’ve learned over the past few years that we should both expect and prepare for change. After all, many things are still in a state of flux.
How to Choose the Right Employee Management Software: 5 Must-Have Features
Regarding employee management software, there are various solutions to choose from. How do you know which one fits your business? This blog post will discuss five features you should look for in employee management software. We will also introduce Monitask, a software with all these features, and more!
The World Cup in the home office era: how will it impact productivity?
Every 4 years, the World Cup poses the same challenge to companies and organizations: how to balance the interest in the most important event of the year with the needs of work itself? During Russia 2018, the World Cup entered the offices with the proliferation of streaming services, allowing everyone to access the matches anywhere, either from their mobile devices or work computers.