Today we’ll be exploring Zendesk Answer Bot. Companies of all sizes are adopting AI to automate resolution of the 265 billion customer support requests made every year. A customer support chatbot serves as the first line of defense to respond to customers and help resolve a customer’s questions before looping in a human. As a result, the best chatbots can help save up to 30% of customer service costs while also improving the customer experience.

Did you know that only 49% of leaders are sure they can plan for the next leader in a clear and consistent way? Not that I blame them – making succession plans can be a task. That’s why knowledge of succession planning is absolutely necessary. Every forward-looking business owner wants to see their businesses continue to thrive long after their active years. Who doesn’t? They also don’t want their business to collapse due to the sudden exit of a crucial team member.

Measuring employee productivity has some clear benefits in the business world as it helps employers retain the best performers and clearly get insights into the company's performance. This article shows why it is essential to measure them, offers ways to measure employee performance, and how Apploye can solve your pain points regarding employee performance measurement.

Email monitoring protects against any unforeseen event brought on by hostile conduct inside and outside of an organization, is one of the most critical steps in keeping digital security and is one of the essential measures in maintaining good digital security. No matter where you work, you are likely to handle sensitive information. It is necessary to prevent sensitive information from falling into the wrong hands to protect your company and the customers it serves.

The assessment of workers' levels of productivity is an essential component of human resource management. Since performance is not being measured in any way, it is impossible to improve it in any way. Consequently, it is impossible to boost any degree of performance. The primary issue is that it can be difficult to quantify "performance" in and of itself at times due to the many different variables in the workflow. This is the fundamental problem.

A guide to the most remote work-friendly companies to work for in 2022, and how you can join them.

Did you know that a recent Project Management Institute survey shows that an average of 11.4% of investments are wasted because of poor project management? When you put that statistic in terms of marketing projects, it translates to money lost on ads that aren’t performing, campaigns that aren’t hitting targets, and projects that aren’t hitting deadlines. So, what’s the answer? It could be marketing project management software.

We know that it is crucial to track the time spent on any project or task. Earlier, companies were tracking time manually, but the times have changed significantly. Today, 73% of companies are satisfied with what they get from automating their time tracking activities. (The Economist, 2019). So, which one is the right fit for your team- Workstatus vs. Toggl vs. Clockify? All three: Workstatus, Clockify, and Toggl are excellent app for time tracking.

As the world moves faster and faster, project management becomes increasingly important. With so many projects to manage, it’s important to find the right tool to help you stay on track and meet deadlines. Although Coda, Notion, and nTask are all popular project management tools, which one should you choose in 2023? This blog aims to answer these questions by highlighting the key differences between these three tools.

If you’re in the healthcare industry, you know that project management is essential. It’s the process of coordinating and managing all aspects of a project to ensure that it meets deadlines, objectives, and standards. That’s where healthcare project management software comes in. These programs make it easy to track projects from start to finish, and they provide tools for tracking tasks, managing resources, and tracking progress.