Teams | Collaboration | Customer Service | Project Management

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What You Should Know About Evernote, Notion, and nTask?

If you’re in the market for a powerful note-taking and task-management application, you’re in for a treat. Evernote, Notion, and nTask are all top-of-the-line applications that can help streamline your workflows and make your life a lot easier. In this article, we’ll go over the key features of each application and what makes them so special as well as the comparison between notion vs Evernote vs nTask. Ready to get started? Let’s get started!

How to Effectively Track Time and Pay Your Remote Employees

As a remote business owner, it’s important to know how to effectively track time and pay your remote employees. If you’re not careful, you could end up paying your remote team members for hours they never worked or underpaying them for the work they did do. This can become a big problem over time as it can even lead you to bankruptcy. There are a few different ways to track remote employee time, and the method you choose will depend on your business needs.

Customer Service KPI Metrics: Everything You Need to Know in 2023, Explained

Key Performance Indicators (KPIs) are a special set of metrics that help determine whether business is going in the right or wrong direction. At first glance, it seems that customer service KPI scores take a backseat to traditional business KPIs, like profits, costs and regional sales. However, key customer support metrics may paint a more complete picture of success for the long-term viability of a business.

OneDesk -About Customers & Customer Organizations

Learn about creating and managing customers, how to organize customers into organizations, and how configure the customer detail panel. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Productivity vs Efficiency: What is the Difference & Importance for Employees?

We often use these two terms – productivity & efficiency multiple times working in our organization. But have you ever thought about whether they both have the same meaning? Let us tell you the proper definition, productivity means the quantity of work, whereas efficiency means quality. We cannot say if an employee is being efficient in his work, then he is productive as well and vice versa. So, an increase is a must in both, or this leads to fewer business achievements and potential.

Why Companies Should Take A Customer-Centric Approach to Business | Ft. Andrew Carothers, Cisco

Taking a customer-centric approach to business is one of the best ways to develop a winning customer experience! Hear from Andrew Carothers, Digital Experience Leader @ Cisco, as he talks about the importance of brands adopting a customer-centric business approach. "Andrew is a Senior Customer Experience leader helping companies and their partners increase customer adoption and retention, improve renewals rates, and drive growth at scale through digital engagement. Builder of award-winning strategies and programs.

What Is A Burn-Up Chart? And Its Importance in Project Management

Project managers employ various charts and graphs to display the project’s state and progress, making it easier for the stakeholders to comprehend. However, a Burn-up chart can be significantly more beneficial then others, especially when it comes to managing projects They can help enable the project’s stakeholders to analyze its advancement and see the timeline, issues, and budget.

Automated Employee Onboarding: What, Why, and How

Human Resources automation takes various forms, and one of them is automated employee onboarding. It makes sense: the onboarding process is a key element in the lifecycle of any employee, and in fact, 93% of new hires assure that their onboarding process would determine whether they would stay at the company. The onboarding process is the first time a new employee gets a feel for your organization, brand, and work culture. So, it's something that companies should not take lightly.

12 Free Gantt Chart Software for Project Management

With so many project management or task management options on the market, it can be hard to decide which one is best for your needs. That’s where these 12 free Gantt chart software come in! Gantt charts are highly becoming a necessity for most teams. Each one offers a different set of Gantt features and benefits, so you can find the perfect tool for your specific project management needs.