Teams | Collaboration | Customer Service | Project Management

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Diagnose Any Microsoft Teams Problem in 3 Clicks or Less!

In this video, we demonstrate how to diagnose Microsoft Teams problems with hop-by-hop analysis and insights in real time - All in three clicks or less. Whether your users work from home, the office, or anywhere in between, a superb call-quality experience is a must. How can IT operations staff ensure that? Using a combination of synthetics and real user monitoring (RUM), support teams can now get comprehensive visibility into Teams performance and use those insights for optimization.

10 Best Agile Project Management Tools to Watch Out For

When it comes to selecting the best agile project management tools, there are plenty of factors to consider. From the type of tool to your project end goals, you will need to make multiple informed decisions along the way. Don’t fret. We’re here to help you. In this blog, we have curated a list of the top 10 free agile project management tools that you can consider to ensure you are delivering high-quality projects with increased speed and efficiency. Let’s get to it.

10 Powerful Tools for Program Management

If you’re a software developer, administrator, or project manager, you’ll know that managing programs can be a daunting task. Fortunately, there are a variety of tools available to help make the process easier. In this article, we take a look at 10 of the most powerful program management tools out there. From project planning to track progress to reporting, these tools can help make your job easier and help you deliver on your projects on time and on budget. Ready to start using them?

How Can Remote Workers Benefit From Taking Personal Time Off (PTO)

Did you know remote workers also need Personal Time Off (PTO)? Many remote companies have different policies when it comes to time off. Some allow employees to take unlimited time off as they want, while others have a set only number of days employees are allowed to take each year. No matter your policy, it’s important to understand the benefits of taking PTO. We will discuss the benefits of PTO and how remote workers can benefit from taking time off!

A guide to managing agent seats in Zendesk

At Geckoboard, we work with many Zendesk customers around the world. One of the great things about Zendesk is that it offers a variety of pricing plans to suit different budgets and levels of usage. A key consideration when budgeting for a Zendesk Suite plan is allocating the number of agent seats (paid user licenses) for team members you add to your account. You can choose to start with a few seats and then increase your seat count as your team grows.

Better presentations, diagrams & more: What we launched in October

Last month, we were busy making some not-so-small updates to presentations to make it even easier to present your work right from Miro. We’ve also been focused on making it faster to build diagrams and—drumroll please—allowing you to collapse mind map branches! And that’s just the start! To see all the newest features that will help make your day a little better in Miro, here is our roundup of releases from October.

What Are ITSM Tools & Why Do They Matter to Your Business

So we have looked at what ITSM is and the best practice frameworks available to support the implementation of ITSM tools within an IT team. Equally important is how these concepts, processes, and frameworks can support teams outside IT, from HR, Finance, Facilities, and Customer Service, and for internal and external end customers.

The top b2b marketing tools for automation, content, leads, and more

The marketing strategy for a B2B business tends to be a little different than that of B2C companies and presents its own unique challenges. Thankfully, plenty of excellent digital marketing tools can help B2B companies achieve marketing success. From tools designed to help you attract more website visitors by optimizing your site's SEO to email marketing tools and many more, there is no shortage of excellent marketing tools available for B2B companies.