Teams | Collaboration | Customer Service | Project Management

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Using Time Boxing to Increase Productivity

The secret of efficient time management is time boxing. This is when you literally need to think inside the box (NOT outside!). Arranging your time in systematic boxes helps you to crank through your work and boost productivity. If you are struggling to keep being productive this guide will be a real lifesaver. Keep reading our blog post and find out: Are you ready to make result-driven changes in your routine?

Three Types of CRM Software You Should Know

Customer relationship management (CRM) tools make it easy for brands to manage customer interactions and strengthen relationships. These tools help streamline communications and give you insight into your customers' needs. This way, you can develop strategies tailored to your customers’ needs. Besides, you may find many Salesforce Alternatives for CRM out there in the market that are affordable and fit your ecosystem.

Top 4 Automated Capacity Planning Tools for your business

The days of manually planning your business’ capacity are behind you. In today’s world, automation is the key to ensuring that your business can keep up with demand. Using one of the top 4 automated capacity planning tools, you’ll be able to predict your needs and ensure that you’re always able to meet customer demand.

A Complete Guide to Remote Project Management -(Tools, Practices, and Jobs

Project management is the process of achieving any goal with successive tasks and constant effort by the team. All type of project has a few basic aspects: budget, team members or individual, specific goals or objectives, and a complete schedule. Project management can be found in several job sectors. These job sectors are equally important for relevant tasks and job seekers. Project management skills and techniques can be a game changer for recruiting process.

10 best marketing automation software and platforms in 2022

Marketers can successfully execute technology to help them accomplish cool things that expand their brand, reach more prospects, and facilitate sales in closing more deals. The key to making it happen is choosing the right tools. Anytime you’ve shopped for marketing automation tools you’ve undoubtedly dug through extensive lists of options. The sheer comparisons are enough to make you give up and keep doing things the old way!

Gratia Carver on Customer Experience | Essential tools, Empathy, Omnichannel Strategies

Welcome back to our series where we interview influential CX Leaders. Recently we spoke to Gratia Carver (VP & Chief Experience Officer @ Blue Cross and Blue Shield of Kansas City) about essential tools in CX, the importance of empathy, omnichannel strategies - and more!

Organize / Separate Tickets for Multiple Departments

It is a common use case for multiple departments in an organization to want to work in a single OneDesk account, yet do not want to see the other departments’ tickets. For instance, the IT department and HR department may not want to see each other’s tickets either for privacy reasons or because they do not want to be bogged down by irrelevant work items. OneDesk has flexible tools to organize tickets as well as automatically route tickets to the right agents.