Everything you need to build your first Kanban board.

Even the highest-performing service organisations need to know where they stand among their competitors and how they can continue raising the bar to retain their status as leaders. You can find answers in the 2022 CX Accelerator report, where CX organisations are categorised according to our CX maturity model scale and rank as Starters, Emergers, Risers and CX Champions.

Who should be on a digital marketing team? That’s an age-old question many marketing team leaders ask at each stage of an organization’s growth. Many factors will determine your digital marketing team’s structure — budget, size of your organization, business goals, and the list goes on. But there are still some core team members who will not only take your brand to the Super Bowl but also score the winning touchdown.

Employee attrition has always been a severe challenge for BPOs. Whether they specialize in contact center and customer experience (CX) outsourcing, IT helpdesk and IT support, outsourced software development, marketing, recruitment, HR, back-office processing, finance, accounting, or staff leasing – they can experience attrition rates as high as 45%. Few companies can thrive while they’re having to replace 5% of their workforce every month just to stand still.

Payroll can be a pain. Staying FLSA (Fair Labor Standards Act) compliant requires accurate accumulation and processing of employee time data each pay period in order to ensure your team members are paid on time and in full. The process, especially when handled manually, costs time and effort – but not going through it can open you up to lawsuits.

Studying is hard work, and sometimes it’s tough to stay on top of everything. That’s why we’ve put together this list of the best 5 student-friendly iPad planner apps for studying and multitasking! These apps make it easy to keep track of your tasks and appointments, and they’re perfect for keeping your studying organized and on track.