Teams | Collaboration | Customer Service | Project Management

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How to Choose Between Asana, Jira and nTask for Your Next Project?

As the project manager in a small business or start-up, you’re undoubtedly familiar with at least one of these project management tools: Asana vs Jira or nTask – the best of all. But which one is best for your next project? This blog aims to help you make that decision by comparing and contrasting the features of these tools. In addition to this, we’ll also discuss the pros and cons of using each tool for different project types.

13 Best Project Management Tools For Software Development

Looking for Best Project Management Tools For Software Development? You are at the right place! To remain competitive in business today, you must adapt new methodologies, implement new technologies, and utilize new tools. Having top-rated project management tools for software development is extremely important if you want to make sure your team is prioritized to increase performance and productivity. But the real question is, which tool best suits today’s software development needs?

Rising to the top - these CX leaders are up for solving complex service challenges

Delivering truly world-class customer experience is a challenge in this (and any) economic climate, where leaders must stay on top of service best practice and customer expectations to remain competitive. To find out how CX leaders do this, Zendesk surveyed nearly 5,000 customer service decision-makers around the world and compiled the results into our 2022 CX Accelerator report.

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Microsoft 365 Monitoring for CIOs: Challenges and Solution

Microsoft Office 365 monitoring for the entire company is a big achievement. When the pandemic took hold worldwide, the once "nice-to-have" applications became the "go-to" apps. During this time, CIOs became responsible for relocating their employees to a remote workplace and providing reliable end-user services, such as Microsoft Teams, Outlook, SharePoint, and more. But even as the pandemic subsides, hybrid work gains prominence, and events like the Microsoft Ignite become in-person, monitoring the end-to-end connectivity and network performance of Microsoft 365 still remains a high strategic priority for CIOs.

Best Apps to Track Employee Attendance

The old fashioned way of tracking employee attendance and time presents several challenges. In this video we’ll detail how Buddy Punch — our employee attendance tracker — solves the above problems, so that you can (1) make your staff accountable, (2) save hours on payroll, and (3) create schedules quickly and more accurately. Then, we’ll list other employee attendance data systems, so that you can make a more informed decision before you start tracking.

41 call center stats from 2022 & 10 metrics to track in 2023

Keeping track of call center statistics and performance metrics is key to improving productivity, profitability, and customer satisfaction. In this article, we’ll highlight the top 41 call center stats from 2022 that you need to monitor in 2023. We’ll also cover the 10 metrics you need to track to ensure that your call center operation runs smoothly. We’ll show you how each KPI can affect your service experience and what you need to do to remain productive.

The 9 Best Planner Apps to Help You Save Money, Time & Stress!

If you’re like most people, you’re probably struggling to manage your time and money. And that’s not surprising, considering the amount of work and stress that comes with being a busy modern person. But there is one solution that can help. You need the best planner app for strategizing your workflow and managing your teams at work.

Why Simpplr - The Best Employee Intranet Software for Today

Simpplr is the leading AI-powered employee experience platform. Organizations use our products to deliver personalized experiences that inspire and engage their employees. Wherever people work, Simpplr enables them to flourish. According to Gartner, 9 out of 10 intranets fail. That’s a lot. We’re here to turn that statistic around – which is why Simpplr is backed by research to prevent intranet failure.

How to: Using webhooks at Zendesk

In this video, we’ll take a look at what webhooks are, how they function, and how to use them at Zendesk. We’ll also set up a couple of webhooks, first in the Zendesk Admin Center UI where we’ll see how we can create cards in the project management tool Trello, then using the webhooks API, where we’ll work with the Github API to raise issues in a repository.