How US Companies Can Keep Their Outsource Partners Accountable
In this post, we will be taking a look at some of the ways US companies can ensure their outsource partners are accounted for.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Welcoming Loom to the Atlassian team
Atlassian enters into a definitive agreement to acquire Loom.
Zendesk Showcase 2023: Up close at the big AI drop
🌃 Business leaders gathered in New York's Chelsea neighborhood to witness the latest #ZendeskAI advancements, including new #generativeAI capabilities and what it means for customer experience, employee experience, and data security. ✨ AI leaders @AKMofficial and @kozyrkov joined the Zendesk team onstage to unveil the latest in the AI space. Zendesk makes customer service better.
What's New in Asana | October 2023
Welcome to the October edition of What’s New in Asana. First, designate what percentage of a person’s total bandwidth should be allocated to a certain task in Workload. Next, get a bird ' s-eye view of complex projects that require a comparison of original plans against real-time progress with Gantt view. Finally, use the dynamic “Me” filter to give each team member a personalized view of their tasks in a project.
How Can Time Tracking Save You Time and Money?
Time tracking has proven itself as a great time saving tool, but can it save you money as well?
How to Prioritize Your Workload
Determining which task to tackle first can be a huge issue. In this post, we will show you a few ways you can prioritize your workload.
7 best MS Teams alternatives after unbundling MS Office 365 in 2023
In 2023, collaboration apps are integral to the operations of modern enterprises. Among them, Microsoft Teams stands tall, having played a pivotal role in shaping how businesses communicate. But, we see more and more businesses looking for MS Teams alternatives. Why? The major event that propelled the search for suitable alternatives to Microsoft's flagship communication app is MS Teams' unbundling from the rest of the MS Office package in Europe.
IT leaders tackle new challenges with security, AI, and CX
Information technology leaders are responsible for keeping systems up to date and managing security issues amid shifting priorities due to rapid changes in technology. According to a global survey of 1,200 IT leaders, high competition, mounting customer expectations, and new AI tools are all contributing to changing priorities. We published our research in a report detailing the three top areas IT leaders are prioritizing along with strategic recommendations on how to realize these changes in order to stay ahead.
How the right intranet can help eliminate tech debt
Technical debt (aka “tech debt”) is a silent killer in the enterprise — draining budgets, slowing productivity, and ultimately impacting profitability. It’s the hidden costs and challenges that arise from making short-term development decisions that sacrifice long-term code quality and maintainability.
SLA Reporting: Driving Continuous Service Improvement
Today, as the IT world keeps evolving at lightning speed, achieving top-notch service quality is more than just a goal—it’s the key to staying ahead. This is where SLA (Service Level Agreement) reporting comes into play, and trust me, it’s more than just numbers and graphs. Think of it as your organization’s secret sauce, ready to steer you away from service pitfalls and towards your journey to excellence. But how exactly does it work? Well, let’s take a closer look!