Teams | Collaboration | Customer Service | Project Management

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Simpplr launches first unified Recognition and Rewards solution to seamlessly amp up employee engagement

Employee recognition isn’t just a nice-to-have — it’s a critical driver of employee well-being, motivation and performance. We’re thrilled to announce the launch of the first unified Recognition and Rewards solution directly within our #1 employee experience management (EXM) platform.

The case for cloud-based databases (and how to design your own)

Today, it’s more important than ever for companies to be able to share internal and customer data with key stakeholders. At the same time, they need to protect that data from malicious actors in order to prevent costly and reputation-damaging leaks. To strike that balance of connectivity, reliability, and security, many companies now use cloud-based databases in place of on-premise technology.

Corporate Anxiety and Productivity Anxiety: 4 Ways to Lead and Gain Control Over Your Workspace

In today’s high-paced business world, corporate anxiety and productivity anxiety have become increasingly common, affecting employees and leaders alike. As organizations grow and expectations rise, the pressure to consistently deliver results can quickly lead to stress, burnout, and inefficiency. The overwhelming demand to perform can drive individuals to work longer hours and make hasty decisions, often without gaining any real control over their workspace.

Manage Virtual Assistants: 3 Best Practices for Using VAs

As remote work and digital collaboration become increasingly prevalent, businesses are turning to virtual assistants (VAs) to streamline operations, reduce overhead costs, and boost productivity. Virtual assistants can handle a wide range of tasks, from administrative duties to specialized project support. However, effectively managing VAs requires intentional planning, the right tools, and clear communication to ensure tasks are completed on time and align with business goals.

Scaling Your Department: Best Practices for Growing Your Team with Process and Tools

As businesses evolve, so too do the demands placed on departments and teams. Whether you're in a shared services environment or leading a specialized department, scaling effectively means adding capacity without sacrificing quality or performance. When done right, growth can accelerate productivity, align team goals with the company’s objectives, and foster innovation. However, to do this efficiently, you need the right processes and tools in place.

Personalization in SaaS Customer Support: Why It Matters and How to Achieve It

For software companies, competition is greater than ever and customers have many options to choose from. To stand out, your business must not only meet the growing demands of customers, but also make them feel valued and understood. Personalizing your platform drives loyalty and builds strong relationships, taking your business to the next level against the competition.

Project Management Software: A Complete Guide in 2024

Wondering how many project management software solutions are mainly in use today and need a handbook on them? You are on the right page. Efficiently managing projects is the only key to success and growth. Plus, given the circumstances of today, you need some software or tool of some kind for this task. You still can manage projects without project management apps. However, it would be at an expense. Moreover, it will be complex, time-consuming, and confusing, and tracking the progress will be hard.

Ten Fundamental Controls Every IT Environment Should Implement

Building a secure IT environment within the context of an IT Service Management (ITSM) framework requires a strategic approach that integrates both security and customer service management best practices. Implementing critical security controls is essential to safeguard data, systems, and services from potential threats while ensuring the smooth and efficient delivery of IT services.