Teams | Collaboration | Customer Service | Project Management

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Irit Eizips on Customer Success | Measuring Success, Important CS Skills, Career Advice

Welcome to our first episode in a new series where we interview influential CX Leaders. Recently we spoke to Irit Eizips (Founder, Chief Customer Officer, and CEO @CSM Practice ) about measuring success in Customer Success, important skills in the field, advice for new professionals - and more! "Irit Eizips is a world renowned thought leader who has been pivotal in shaping Customer Success methodologies and best practices. Since 2013, she has been consistently voted top Customer Success strategist and influencers.

6 Steps to Choosing Best Mediums of Communication for Your Business

A known fact would be that effective communication is the strengthening base for any successful organization. However, it might be difficult to see through the best communication channel or medium to send your message across. Digging into the knowledge of various mediums of communication and their uses can help you identify which one suits your objective the best.

Justworks Hours Alternatives (5 Options)

If you need access to the best Justworks Hours alternatives for HR management, you have come to the right place. There is no shortage of effective time management solutions to support the employee experience and enable leaders to track employee time. With the right time tracking tool in your corner, employee performance management becomes a breeze. There are plenty of time clock business software solutions on the market for both medium-sized businesses and large organizations to choose from.

How Does Employee Disengagement Impact Attrition?

The Great Resignation of 2021. And 2022. And 2023? If economic trends continue, that may well be the case. Attrition is increasing across the board and a lot of it has to do with employee disengagement. Harvard economist Lawrence Katz calls this “a once-in-a-generation ‘take this job and shove it’ moment.” But it doesn’t have to be. Employee engagement can dramatically lower attrition rates in both high and low turnover industries.

3 Components of the Customer Experience You Should Know

The concept of customer experience has become one of the main focuses of customer-facing teams, and for good reason. The customer experience is at the forefront of everything a company does for its customers, whether it's the products and services they provide or the simple, everyday interactions between them. Concepts like customer-centricity and being customer-first are now at the forefront of a pioneering spirit in customer support and related fields, yet many companies are still falling behind.

Make Your Hybrid Work Model Successful with Digital Experience Monitoring

According to a new study, the hybrid work model reduces attrition by a third. As the pandemic shifted work to remote, with some companies going fully remote work for over two years, many organizations are looking to continue to allow hybrid work environments. In 2022, more than 90% of midsize companies plan to implement a hybrid work structure. One of our customers practices this model and is always interested to know what new features can enhance the digital experience of their distributed workforce.

3 Ways Nifty Transformed the Automotive Industry for This Startup

Nifty has been the versatile Swiss army knife for an automotive tech start-up, Schmicko. They specialize in professional mobile car care services, held together tightly with smart technology, starting with Nifty. With so many moving parts of the business, from onsite technical services to customer service, marketing, and so on, it becomes incredibly easy to get caught up in daily activities instead of the ‘main objectives’.

M-Files Fundamentals: Finding information with metadata | The Smarter Way To Work

This video is part of a series called M-Files Fundamentals, where you'll learn the basics of managing information with the M-Files folderless information management solution. In this video, you'll learn how to use metadata to find information instantly and reliably. In M-Files it doesn't matter where your information. What matters is what it is and what it's related to. This video series has been provided by the M-Files Training unit.

M Files Fundamentals: Views | The Smarter Way To Work

This video is part of a series called M-Files Fundamentals, where you'll learn the basics of managing information with the M-Files folderless information management solution. In this video, you'll learn about views and how they are way better than folders. Views are a favorite feature among our users. This video series has been provided by the M-Files Training unit.

M Files Fundamentals: Better Collaboration | The Smarter Way To Work

This video is part of a series called M-Files Fundamentals, where you'll learn the basics of managing information with the M-Files folderless information management solution. In this video, you'll learn how the M-Files way of managing information eliminates typical collaboration pains like versioning chaos. This video series has been provided by the M-Files Training unit.