The COVID-19 pandemic caught many industries off guard, and the call center sector is no different. With the onset of the pandemic, customer service BPOs like the Philippines-based Phoenix Virtual Solutions had to find ways to adapt to a remote work environment and move away from on-premise technology and in-house call center representatives. In doing so, many faced challenges, which proved to be lessons in disguise.
OneDesk includes multiple customer-facing apps that you can use to enable communication with your customers. The apps include the web widget, messenger, portal, knowledgebase and webforms. Each app provides channels for customers, clients, or end-users to receive support or collaborate with your team. The web widget is an icon displayed on your site which allows easy access to the other apps. The messenger is a live chat application between your agents and customers.
The project management field keeps growing, and the demands on project managers keep growing, too. The great thing about project management is that there’s always room to improve workflows: You can always find new efficiencies, eliminate waste, and implement stronger tools and workflows. People come into project management in all sorts of ways. You may be a new project manager, or maybe you’re just considering getting into the field.
Ticket management is key to speeding up customer service and improving its quality. Time saved on routing and responding to helpdesk tickets can be invested in offering more personalized, in-depth assistance once an associate contacts a client. This is why efficient ticket management isn’t just about speed but also quality.
With inflation on the rise and an uncertain economic environment ahead, customers are rethinking their purchases. By focusing on what really matters to customers, retailers can offer an affordable yet memorable Christmas shopping experience this season.
The collaboration apps market boomed in 2020. With the abrupt switch to digital workplaces and remote work, organizations realized they need to support their employees’ work with the proper technology. That’s why today, we’re bringing you a list of the best team collaboration apps to try in 2022 - if you haven’t already.
Rippling is a complete employee management software that functions as an all-in-one Human Resources (HR), IT, and payroll solution. It’s a popular alternative to other Human Resource Information System (HRIS) solutions like BambooHR and Gusto. Moreover, Rippling added time tracking to its list of offerings in 2021. Wondering if Rippling time tracking is right for your business?
To complete projects successfully, you will need an effective resource management plan. With the right plan in place, you’ll be able to manage schedules, handle procurement, meet deadlines, and deliver a successful project to a happy client. So how do you create a resource management plan? And what are the benefits? Keep reading — we’ll explore it all below and give you an easy step-by-step guide to get you started.
Global crises, like the Covid-19 pandemic, have revealed the significant role that governance plays in securing health and lives. Care practices and measures in response to health crises are only a portion of healthcare governance. Concerned with the processes and systems of an organization, governance is an overarching framework that underpins the efficacy and stability of an organization’s operation.
At Asana, we’re big on helping organizations cut back on busywork and increase efficiency. This month, we’re proud to introduce a set of new features designed to help teams take back time and focus on what matters—even in a distracted world.
