Teams | Collaboration | Customer Service | Project Management

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15 tips to cut your business costs

As a business owner, you are always looking for ways to be more efficient and productive. But what about ways to cut the expenses of your business? You can do many simple things to reduce your business expenses and keep more money in your pocket. We have 15 tips to help you save money on your business expenses. So read on and start saving!

Jason Wischer on the Total Experience Strategy and its Impact on Leadership and ESM

It seems like the IT industry is paying more holistic attention to experience management. Needless to say, leadership in the information technology sector is all about making teams reach their full potential and encouraging customer loyalty. Yet, in the past, we’ve failed to create direct links between employees and customers as if there was no correlation. But now, the total experience strategy is emerging beyond potentiality and loyalty.

Introducing Our New Guide: How to Build Your Open Source Productivity Stack

It’s no secret that open source software is an important part of many development teams’ daily workflows. But does that include productivity tools? Oftentimes, development workflows get shoehorned into the same productivity tools used by nontechnical teams—but these tools can be a poor fit for the needs of developers.

Marketing resource management: What it is, benefits, and best tools

The growing field of marketing resource management is transforming the way marketing departments and marketing firms organize their assets, structure their work, and allocate resources. This important discipline is still in flux and can mean different things to different audiences — and vendors. In this guide, we’ll define marketing resource management in a way that makes sense for creative agencies and marketing teams.

5 Best Ways to Reduce and Manage Overtime for Employees

The consistent productivity level of the workers is essential for enhancing business performance. The tasks sometimes require more hours to complete, and because of that, the workers are often required to extend their shifts by several hours. It is necessary for business owners and managers to handle overtime wisely – to keep the processes running smoothly at pre-set manpower costs and, at the same time, avoid employee burnout.

August Update: Improved Cost Tracking Scoro

Accurately tracking your costs helps you determine what’s eating away at your profit margin. With this update, we are introducing the much-anticipated retrospective cost linking option, so you can track and manage project-related costs at the most granular level. In addition, we’ve improved Scoro’s export options and polished up a few things on the task management side.

How to Give Constructive Feedback

Everyone, at some point, learns the importance of constructive feedback or criticism when they need to give it to someone at work. Whether a colleague deleted that spreadsheet you worked on for three weeks or a co-worker always speaks over you in Zoom meetings, the day of reckoning will arrive. Are you ready? Do you know how to approach a sticky situation with grace?

How To Leverage Software to Improve Customer Service Efficiency

In the modern world of B2B, all organizations now have to be hyper-focused on service. And not just within the customer service teams, but right across the entire fabric of the organization. Good customer service across the board is an organization’s key to customer retention and expansion.