Teams | Collaboration | Customer Service | Project Management

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Audio-To-Text tools for businesses working remotely

Well-written and readable files are essential for every business — both businesses that operate online and offline. Little wonder that ninety-seven percent of business data is still documented on paper. Businesses usually have their essential information recorded in a video or audio recorder. However, transcribing those audio files into written texts is essential for most businesses' documentation process.

10 Ways to Keep Yourself Safe from Layoffs

Nobody wants to get laid off. It’s a challenging process that can often lead to great stress and uncertainty. If you’re worried about layoffs at your job, don’t worry – we’re here to help! This blog post will go through 10 ways to ensure your job is secure and minimize the danger of losing it. Keep reading for more information!

OneDesk - Getting Started: Mobile App | Mobile Help Desk & Task Management

Log tickets & tasks, update progress, reply to customers, and collaborate with your team with the mobile OneDesk app. This video covers the basics of using the mobile app. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

All About Experience Level Agreements (Are They Here to Replace SLAs?)

SLAs can only give you so much information. They certainly don't tell the full story. Experience Level Agreements, or XLAs, are here to fill in some of the gaps. Let's explore how. This video is our look at Experience Level Agreements: what they are, how to implement them, and whether they're here to replace SLAs for good.

5 Qualities That Make an Ideal Team Player

Individuals make up teams, and the truth is that some people are better suited to contribute to excellent team performance than others. Some people may quickly offer substantial value to a team and require far less supervision and mentoring to be successful in their jobs. Patrick Lencioni outlined the characteristics of an ideal team player in his best-selling book The Five Dysfunctions of a Team. It represents three virtues: humility, hunger, and smart people.

6 Handy Tools with a Gmail Time Tracking Integration

Gmail is a robust cloud-based workspace communication tool powered by Google Apps. It’s used to convey information across organizations and manage team communications. And while it is an excellent email tool, Gmail doesn’t offer any native time tracking functionalities. But why is it important that you track time on Gmail? In this article, we’ll discuss the four important reasons for tracking time on Gmail and explore 6 useful tools with a Gmail time tracking integration.

Why upskilling is important? Upskill Your Workforce for Better Outcomes

Workforce Upskilling is the process of making your employees available the resources, tools, and time they need to help improve and develop their personalities to achieve objectives more smartly. Upskill your workforce can bring value and proficiency to your team so that they can gain more profitable benefits via your organization. Quality employee upskilling leads to improved productivity, increased retention rates, and enhanced employee performance.

SharePoint Time Tracking: Setup, Limitations, Alternatives

Microsoft SharePoint is a web-based collaborative platform for document management and sharing. It’s available as SharePoint Foundation (a free service) or SharePoint Online (a paid service). The platform is widely used since it integrates seamlessly with Microsoft 365 (Office 365) apps, like Microsoft List, Azure AD B2B, Microsoft Teams (MS Teams), and more. So, it seems obvious that businesses using it would want a SharePoint time tracking solution.