Whether you’re practicing scrum or kanban, it’s all about pulling a team together with a variety of tools to create a high-performance environment that maximizes productivity. Backlog grooming is part of that — and it’s a meaningful way to keep product development organized and running smoothly. Where scrum meetings are concerned, it means doing more than hosting a simple sprint planning meeting to develop a product roadmap.

By empowering employees from the ground up, organizations can maximize performance by allowing employees to work more autonomously and manage their own performance in alignment with business objectives. Tools with features commonly used to monitor remote employees can help companies create and support a high performance culture.

Companies that excel at customer experience have been shown to drive revenues 4-8% higher than their competitors. This increase can be attributed to a variety of benefits that arise from improving CX. First, a great customer experience leads to higher loyalty rates. Second, 86% of buyers are willing to pay more for a great customer experience, according to research from PWC. Additionally, people who enjoy their customer care typically tell others about it.

Companies have traditionally stuck to offshoring small non-core business tasks to service providers in other countries. However, recent technological advancements have set off the trend of offshoring key business operations. Offshore finance is one such business activity! Offshore finance can help businesses offshore key financial tasks, such as complex finance reviews, tax preparation, regulatory compliance, etc.

​​Scoro, the leading work management software platform for agencies, consultancies and professional services firms has today announced winning in two categories at The Global Business Tech Awards. The firm was awarded Tech Company of the Year, as well as Scoro’s CEO and Founder, Fred Krieger, being named as Entrepreneur of the Year. The judges also awarded Scoro one of four silver medals on the night in the SaaS Company of the Year category.

For many managers, there are two questions on permanent loop within their work: 1. Am I doing enough? 2. How do we make things quicker? When it comes to the first question, it is often a struggle to know when to let go. As a manager's role and responsibilities grow, and as their teams reach new levels of maturity, there is a need to shift focus towards the most important processes, while letting their team take responsibility of some others.

IT service management (ITSM) is big business. There are so many tools, vendors, and resellers out there, so how do you choose? If you work in a service desk or ITSM environment, the ITSM tool will be one of your most important spends. The right tool can help customer engagement, improve processes, and support effective incident resolution. As IT continues to recover and evolve in this new, post pandemic reality, “the best ITSM vendor” will mean different things to different people.

It is crucial to have the proper tools in place to provide excellent customer service. Call Center Quality Assurance Software is one of those tools. This type of software helps businesses evaluate the performance of their customer service operations, in-house or outsourcing to call center companies. Call centers and customer service teams rely on quality assurance (QA) processes and procedures to improve customer satisfaction and employee engagement.

Today more than ever, businesses around the world are investing time and resources in optimizing and improving their business efficiency. After all, time is money – and an efficient business can produce more within shorter timeframes. But recent statistics show that over 75% of businesses operating in the US are negatively affected by their employee’s time theft schemes – which account for the most common type of time fraud and occupational abuse.

Paid vacation should be a mandatory benefit for all employees. When a company offers paid vacation days, it means you get to take time off work while still earning money. As such, you are perfectly entitled to wonder if you are receiving enough vacation pay or not. Some employers will be a bit sneaky when assigning paid vacation days to employees, as they know you don’t know what the norm is. So, how many vacation days per year is normal for the average worker?