In this article, we’ll start by examining examples of mock organizations that have effectively adopted Enterprise Service Management across various business functions. Later on, we’ll delve deeper into the extensive benefits it can bring to your operations.

Students of today have been brought up in a digital-first world. Not only are they used to instant messaging and chat, but also expect it as an integral part of technology they use. By integrating solutions that enable instant communication via chat for students, universities can meet these expectations head-on.

Working remotely has brought unprecedented flexibility, but a new set of challenges has emerged, chiefly managing distractions. We will explore the different types of distraction employees face while working remotely and provide practical strategies for enhancing focus and productivity for both employees and leaders.

Miro’s recent global innovation survey of over 1,700 leaders and 8,000 information workers revealed that innovation is necessary not only for a company’s competitive success, but also for its very survival. Eighty percent of the leaders surveyed said that innovation — defined as the development and launch of new products and/or services — is important for winning against the competition, and 82% agree that an organization that cannot innovate will fail within five years.

Balancing production demands with employee well-being is no easy task — but it’s a puzzle many leaders are looking to solve. In a recent interview with Shawnee Irmen-De Anda, Chief People Officer at ThriveWorks, we discuss how human resources departments are leveraging employee experience technology and partnering with product teams to foster a more supportive, productive and inclusive workplace.

In an era where data security is paramount, Vivantio, a leading B2B SaaS Service Management Platform, proudly announces the successful completion of its SOC 2® assessment. This achievement underlines our unwavering commitment to providing secure and reliable service management solutions to our customers.

Working from home is not just a trend anymore – it’s a way of life that needs us to be flexible and ready for change. In this time of being able to work flexibly, having the right tools can change your home office into a super-productive space. Steve Jobs once said, ‘Being innovative separates a leader from a follower.’ That’s why we’re exploring some essential apps made for people who work remotely.