Teams | Collaboration | Customer Service | Project Management

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How to create a cross-functional team in 4 simple steps

A cross-functional team is a permanent or temporary group of people with different types of experience working together to achieve a common goal. Cross-functional teams benefit companies because when team members with multiple skill sets work together, they can pursue company goals more efficiently. In this piece, we’ll explain what a cross-functional team is and provide tips for how to build one.

Introducing Zendesk QA (quality assurance) #shorts

😎 Zendesk QA, or quality assurance, uses AI to review every customer conversation and automatically detect issues in service quality, leading to a higher performing support team and happier customers. The best part? No spreadsheets. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Marketing Your Game and Making Money: Choosing the Right Methods - and Keeping Your Team Working Smoothly Together

Launching a game into a jam-packed market and planning to make a profit requires more than just an original idea and slick gameplay to back it up. So much of success in this sphere boils down to picking the right marketing strategies that resonate with your target audience, as well as monetizing your pride and joy in an appropriate way. There’s also the fact that your team are the gears behind the scenes, and they need to mesh perfectly to drive your project forward properly at all points.

Top Features to Look for in Customer Support Solutions

In the digital age, where customer expectations are higher than ever, providing exceptional customer support is not just an option; it's a necessity. As businesses scramble to keep up with growing demands, the right customer support solution becomes a pivotal asset. It's not just about solving customer issues but creating a seamless, responsive, and personalized service experience that can significantly impact your brand's reputation and your bottom line.

How to Check if Employees Are Working from Home Diligently: WFH Monitoring Strategies

Learn how to check if employees are working from home as productively as expected in this comprehensive guide. Read about implementing objective and subjective methods of monitoring your remote workers to improve workload management and boost productivity and morale.

Block of Hours Agreement

A block of hours agreement can be referred to by a number of other terms, such as a block of time, block contract, or prepaid hours agreement. Some client billing agreements involve invoicing upon completion of a project, or on a monthly or other scheduled basis. In most of these cases, the billing occurs after completion of some work. With a block of hours agreement, the company receives payment from a client prior to the completion of work, for a specified price and number of hours.

How to Start an Agency: Step-by-Step Guide to Success

Are you looking for a way to start your own business and be in control of your own future? If so, starting an agency might be the perfect option for you. However, it’s also going to be a lot of hard work. There are many things to do to get your business up and running. This article will discuss the steps you need to become a successful business owner of an agency and everything you need to know to get started, from choosing a niche to set up your finances. Let’s dive in!

Improved Usability: Wire's Desktop & Web Updates

One thing that we can all agree on is that we should always work on improving ourselves. It’s in this spirit that we proudly bring to you an improved calling User Interface (UI) and a more convenient conversation view for Wire's desktop app (Windows, MacOS) and our app for your web browser. We made it easier to choose audio and visual outputs, view reactions, and conversation views. Less steps, less clicks; better communication! Let’s get into it.

ITSM Maturity Model: From Chaos to Strategic Value

Welcome to the world of IT Service Management (ITSM) Maturity Model. Here, chaos turns into strategic business value. As a service provider, you face the challenge of giving high-quality services. You deal with many stakeholders and complex processes. The ITSM Maturity Model is based on the basic understanding of ITIL . It helps you check and boost your service management skills.

A four-day workweek results in more productive employees

Taking a bold step toward rethinking the modern workplace, the coaching firm Exos, which is based in the United States, has begun a trial of a four-day workweek that will last for a period of six months. The objective of the effort is to reduce the amount of burnout experienced by employees and to raise productivity, all while preserving or even improving the overall performance of the organization.