Teams | Collaboration | Customer Service | Project Management

Over time, triggers, macros, and automations can become outdated, duplicated, or harder to manage. New AI-powered recommendation types in the Copilot Admin Center help admins identify unused or stale triggers, macros, and automations, and get guidance on improving Auto Assist setups. You can also review previously accepted or dismissed recommendations to better manage changes over time. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

This video introduces you to M-Files Empower. M-Files Empower is a unified portal that brings together M-Files product information, guidance, and support content into one easy‑to‑use experience.

Swimlane diagrams help you map complex processes and show exactly who owns what at every step. In this tutorial, we walk you through how to build one in Miro — from setting up lanes by team or function, to mapping tasks, decision points, and handoffs between teams. We cover how to use Miro's Swimlane Diagram template to get started fast, how to customize lanes for your specific workflow, and how to connect tasks with arrows to visualize dependencies and bottlenecks. You'll also see how to collaborate with your team directly on the diagram using comments, voting, and sticky notes.