Teams | Collaboration | Customer Service | Project Management

Zendesk QA for Voice and AI agents | Zendesk product spotlight

Zendesk QA for Voice and AI agents | Zendesk product spotlight Ensure quality assurance for voice calls and AI agent interactions effortlessly with Zendesk. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Zendesk pre-built dashboard for GenAI | Zendesk product spotlight

Zendesk pre-built dashboard for GenAI | Zendesk product spotlight Track your team’s usage of GenAI tools with Zendesk’s new pre-built dashboard. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

How Can A Workforce Analytics Platform Help Back Offices?

The business world moves quickly, so managing your employees is essential. More and more people are working from home, with flexible hours and mixed work models. This means that back offices must deal with new issues that make it harder to stay busy and ensure everything runs smoothly. In 2023, the market for workforce analytics was worth USD 1.81 billion worldwide. By 2032, the market should be worth USD 6.04 billion, up from USD 2.07 billion in 2024.

Design effective Generative AI solutions with Cloudflare architecture templates in Miro

If you’re already using Miro as a digital canvas for collaborative work, you know it excels at workflows like ideation, planning, and process design. But did you know you can also use Miro to visually map out your Cloudflare infrastructure and service deployments for your next Generative AI solution? In this post, we’ll introduce a set of new, ready-made Cloudflare architecture diagram templates available in Miro, designed in partnership with Cloudflare.

The power of vulnerability in the AI era, featuring author Mike Robbins (podcast recap)

As artificial intelligence gains traction in the workplace, authentic human connections — including showing vulnerability — are more important than ever to build trust, foster effective collaboration, and inspire innovation.

What is Business Consulting? Starting A Consulting Business With Software & Workflow AI

Business consultants are leveraging software and workflow AI to radically elevate service delivery. ‍ According to a survey by Hinge Marketing, the top three reasons businesses hire consultants are to (70%) access specialized expertise, (52%) gain an outside perspective, and (44%) supplement internal resources.

Empower your business with M-Files Connector for Copilot - Microsoft365

The M-Files Connector for Copilot empowers your organization to enhance productivity and data utilization across platforms. By seamlessly publishing selected information from M-Files to the Microsoft 365 platform, it ensures that Copilot can leverage crucial data while maintaining the strictest security protocols. Users experience a unified view, accessing only the data they are permitted to see in M-Files, thus preserving confidentiality and compliance.

Leverage the power of genAI with M-Files Aino

We're thrilled to announce the latest release of M-Files Aino, packed with powerful new capabilities. Aino now enables you to ask questions from all your data in M-Files, select specific scopes for queries, and enjoy enhanced conversational skills with automatic chat history. Available in both M-Files Web and the new M-Files Desktop, Aino also boasts specialized cognitive skills including math and calendar logic.