Q3 '23 What's New: Updates on Zendesk AI and Acquiring Tymeshift
How Zendesk is evolving AI in the CX landscape 👉 https://zdsk.co/47uuXDE
Learn all about Tymeshift 👉 https://zdsk.co/45laAqy
Learn all about Zendesk AI 👉 https://zdsk.co/45p261o

In this video, we will share more on our latest announcements which include the Tymeshift acquisition, as well as the launch of Zendesk AI.

Timestamps:
Introduction - 0:00
Tymeshift acquisition - 2:10
Tymeshift demo - 4:02
Customer story: Peek - 5:47
Tymeshift capabilities: Forecasting - 6:35
Tymeshift capabilities: Scheduling - 7:00
Tymeshift capabilities: Real-time agent monitoring - 7:38
Tymeshift capabilities: Analytics and reporting - 8:19
Tymeshift capabilities: Detailed agent schedule - 9:00
Tymeshift benefits overview - 9:39
Tymeshift free trial information - 10:16
Introducing Zendesk AI - 10:30
Advanced AI capabilities - 11:05
Partnership with OpenAI - 12:16
New Generative AI tools - 12:29
Recap - 13:35

Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

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