Teams | Collaboration | Customer Service | Project Management

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Live TSU Webinar June 2024 Streamlining Ticket Management with Approval Workflows in TeamSupport

Join us on Wednesday June 26th, from 11:00 am - 12:00 pm CST for our monthly TSU webinar where we will explore the Approval Workflows feature in TeamSupport! This powerful tool ensures that critical ticket status changes are reviewed and approved by designated managers, preventing errors and ensuring smooth resolutions. We'll walk you through the setup, usage, and benefits of Approval Workflows, providing you with the knowledge to enhance your team's efficiency and customer satisfaction.

Incident Management Process: Best Practices Within ITIL

Welcome to our detailed guide on the incident management process. Today’s world runs on technology, making IT support crucial for businesses and service providers. You need a strong strategy to quickly handle issues, keep your business going smoothly, and reduce hiccups when an incident occurs. When dealing with any type of incident you’ll want to follow a step-by-step method throughout the incident.

Listen, engage and educate; no matter how long it takes

Last week we highlighted a deeply concerning development in the EU’s proposed regulation to combat child sexual abuse (aka Chat Control). The Belgian Presidency of the Council had put forward a proposal which, if agreed on, would take us closer to a world of constant scanning and surveillance. Thankfully, at the last minute, the vote on Chat Control was removed from the agenda as seemingly the council was not able to agree on a position.

What's New: What we launched in June 2024

We’ve been busy making Miro even better and we have some exciting updates to share with you this month: new filter options in Planner, a Timer and Private mode Action Shortcuts, AI-generated diagrams and new integrations with GitHub, Salesforce, and Autodesk. Plus, our improved grid size and snap-to-grid features make diagramming a breeze. What else is new,you ask? Actually — some big, big updates. Join us for our special What’s Next event on July 17 for the first look.

Importance of Predictive Analytics - Unlock Advanced Security and Compliance Capabilities of wAnywhere

Data loss incidents don’t always involve deliberate malicious activities and are also caused by mistakes from careless users, who contribute to 70.6% of data theft instances – the highest among all data attacks, followed by 48.1% of compromised systems. For data loss, whether it is triggered by negligent behavior or vengeful intent, the result leads to severe consequences in either case.

Mastering Scrum Estimation: Techniques for Agile Teams

Accurate estimation is crucial in Scrum as it helps in setting realistic expectations for the workload associated with completing user stories or tasks. By assigning relative size or time values to each task, the team can make informed decisions about their capacity and plan sprints more effectively. This process not only aids in better sprint planning but also enhances the predictability of project timelines.

4/10 Work Schedule: A Comprehensive Guide to a Four-Day Workweek

In today's fast modern world, people consider innovations in their everyday life. They always look for ways to optimize resource usage and increase outcomes. One creative example is implementing a 4/10 work schedule. Whether you are an employee or an employer, this work schedule will benefit both. It is time to analyze the structure, the pros and cons, and the implementation mechanisms of this work schedule.

New in Basecamp: Timesheet

Need to track time so you can bill your client? Want to know who's spending how much time on what? Introducing Timesheet, an add-on that makes tracking time simple. Track time by clicking the green timer at the top of to-dos, cards, docs, and more. To capture work that happened elsewhere, add time to the project itself on the project home page. You can add hours for other people on the project, too, which is handy if they forgot.