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AI

AI Business Process Automation: Revolutionizing Efficiency

Welcome to the era of AI business process automation, where cutting-edge technology is transforming the way we work. Staying competitive means finding innovative solutions that streamline workflows and boost efficiency. That’s where AI comes in. By harnessing the capabilities of artificial intelligence, businesses can automate repetitive tasks, reduce human errors, and free up valuable time for more strategic endeavors.

Looking to the future of employee experience: Insights from Jordan Katz, Chief Insights Officer at Simpplr (podcast recap)

Artificial intelligence (AI) has taken the workplace by storm, automating mundane tasks, parsing through big data in seconds, and streamlining countless processes — opening up an endless world of productive possibilities. So with AI in the mix, what does the future hold for the employee experience?

6 Things to Consider Before Using AI in Customer Service (+ Examples)

Artificial Intelligence (AI) is rapidly advancing across every industry, but is this technology the right choice for your customer service strategy? We've already explored the multiple uses of ChatGPT for customer service, like crafting accurate responses to complaints or creating issue notifications. However, since then, AI has grown and amplified its uses and language models.

Zendesk Relate 2024 keynote highlights: AI, CX, WFM, QA, and more

👉 Zendesk Relate 2024 keynote highlights ⚡️ Join CEO Tom Eggemeier, Senior Vice President of Solutions and Product Marketing Lisa Kant, and Senior Vice President of Product Management Paxton Cooper as they announce the launch of autonomous AI agents, workflow automation, agent copilot, Workforce Management and Quality Assurance capabilities — all powered by Zendesk AI.

Fact vs. fiction - Understanding the role of generative AI in employee-facing applications (webinar recap)

In the rapidly evolving field of artificial intelligence (AI), it can be tough to distinguish between myth and reality. The challenge intensifies for organizations exploring the use of generative AI in employee-facing applications.