Teams | Collaboration | Customer Service | Project Management

AI

Introduction to AI Agents | CX in 60 seconds

Discover how AI agents are revolutionizing the customer service landscape by providing instant, personalized, and secure assistance 24/7. Learn how they adapt in real time, handle complex issues, and empower human teams to focus on what matters most. Whether you're a business owner, support team leader, or tech enthusiast, this quick guide breaks down AI's potential to elevate your customer experience.

Transforming Business with M-Files and Microsoft 365: A New Era of AI-Driven Productivity

What if your business could harness the power of artificial intelligence to revolutionize the way you manage information and collaborate? In today's fast-paced digital world, the integration of M-Files and Microsoft 365 is doing just that, offering a seamless blend of document management and productivity tools that are enhanced by AI.

The 3 biggest AI mistakes + best practices to avoid them

Many organizations seek our expertise after facing costly AI mistakes, and we help them realign their strategies for success. Based on our experience, here are the three biggest AI missteps CX leaders make — and AI best practices to avoid them in your business. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Deep Analysis Vendor Vignette: M-Files: Revolutionizing Document and Knowledge Management

According to Deep Analysis, M-Files provides a novel and innovative alternative to document and knowledge management through its no-folders approach. Even so, it is a reassuringly practical, straightforward to use, and well-thought-through ECM platform. We particularly like the fact that M-Files is not sold as a replacement for existing Microsoft document management environments; rather, it is positioned to augment and work alongside them. The M-Files Difference.

How to scale customer support in the AI era, with Zendesk + HyperJar

How to scale customer support in the AI era, with Zendesk + Hyperjar In Zendesk’s inaugural episode from its Zendesk Speaker Spotlight series, we speak to HyperJar’s Jake Samson who shares his thoughts on how to get both customers and agents on board with AI, as well as the importance of making the most of sandbox environments for testing, and how highly-regulated fintech companies can’t afford to make mistakes when it comes to the end customer.

The Future of Customer Experience: How AI is Leading the Charge

When we think of the most game-changing innovations in recent times, there are many candidates. For instance, renewable energy solutions have changed how we think about sustainability and go about reducing carbon emissions. We’ve also seen the rise of blockchain technology that creates decentralized systems impacting finance, public administration, and even the food sector. ‍

AI Collaboration Report: "Using" AI is not enough - here's what your organization is missing

Stop “using” AI. Start collaborating with it. Our latest research from Atlassian’s Teamwork Lab shows that when it comes to getting the most out of working with AI, mindset matters far more than adoption – and is key to maturity. Our data reveals two primary groups of people who engage with AI at work: one group sees it as a tool, while the other treats it like a team of expert advisors.