Understanding your customer support means understanding the metrics by which you measure success. With a proactive approach to customer support, ticketing agents can achieve resolution swiftly and effectively. This blog explores key performance indicators (KPIs) to better understand the effectiveness of your SaaS support team, and how TeamSupport can provide the tools to monitor your customer success.

HubSpot is one of the most popular CRM tools available for sales teams today. Not least, because it both simplifies and automates the sales management process, so teams can focus on what they do best – selling. In this article, we’re going to explore another way you can use HubSpot to make your team more productive – connecting HubSpot to Slack. Integrating HubSpot and Slack will enhance your team communication by allowing real-time updates and notifications directly in Slack channels.

HubSpot is one of the most popular CRM tools on the planet – especially for small and medium-sized businesses who are trying to scale. One of the benefits of HubSpot is the amount of useful sales data it generates. So, it may have occurred to you that if you can make this data more visible or accessible, it will keep your team focused and motivated. A TV dashboard or wallboard can have a powerful effect on a sales team.

In the world of youth activity centers, keeping kids engaged and active is paramount. Jackrabbit Technologies, a leader in management software for youth activity centers, has dedicated itself to this mission by ensuring their client support is unparalleled. In this blog post, let’s delve into how Jackrabbit, with a 100% remote workforce spread across several states and even Canada, managed to elevate its customer support from ordinary to extraordinary.

Any Sales Director worth their salt knows you need to be on top of your numbers. And if you want your sales team to be successful, you need them to be on top of their numbers too. For many, the single best way of achieving this is with a sales dashboard. A sales dashboard gives you and your team a single view of your most important metrics – so you can access them at a glance.

Businesses often find themselves entangled in the web of complex customer interactions and inquiries. As companies scale, the intricacies of providing consistent, high-quality customer support can escalate swiftly. That's where TeamSupport steps in, turning complications into simplified processes. With a laser focus on efficiency and clarity, TeamSupport streamlines the customer service experience.

Help desk metrics, also called help desk KPIs, are quantifiable indicators, such as charts, graphs, or reports used to measure the performance of your support. Help desk metrics are crucial to tracking the performance of your team and ensuring you are providing quality service. You can use help desk metrics to measure support in virtually any industry. If you perform services for customers or internal end-users, you should consider using the following help desk metrics to measure support.