Teams | Collaboration | Customer Service | Project Management


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The rise of responsible outsourcing: Boldr Impact's mission-driven approach to BPO

Remote work has become an essential part of the modern workforce, and behind the scenes, there are unsung heroes making it all possible—business process outsourcing (BPO) companies. In a recent podcast interview, Liam Martin, the co-founder of Time Doctor and Running Remote, sat down with David Sudolsky, the founder of Boldr Impact, a mission-driven BPO company, to explore the unique perspective and impact of BPO companies in the remote work landscape. Listen to the full interview here.


Elevate Your Brand with Outsourced Email Marketing

Unlock the secrets of impactful email marketing without the in-house hassle. This comprehensive guide highlights the pivotal tasks you can outsource and the compelling advantages of doing so. In addition, find out how Insightful’s attendance monitoring system can help.


How to Start a BPO Company: A Step-by-Step Guide

Uncover the intricacies of initiating a successful BPO venture in a globalized business landscape. Dive into the advantages of using Insightful's cutting-edge remote employee monitoring software to streamline processes, enhance time-tracking, and bolster overall productivity. Discover how types of employee monitoring software can help streamline your BPO.

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The 3 major challenges of scaling a BPO

The BPO industry is booming, but many outsourcers still need help growing their company. Scaling beyond 1,000 seats is something that relatively few BPOs achieve, but it’s entirely possible as long as owners are prepared to take risks and persevere with a growth-focused approach. This article will explore why BPOs find it so hard to scale.


Unlocking Growth with Software Development Outsourcing

Explore the world of software development outsourcing with this comprehensive guide. Understand the risks involved and find tips on choosing the right outsourcing company. Discover how Insightful's software development time tracking solution and tools to monitor remote worker activity can empower your journey towards growth and innovation.


Offshoring vs Outsourcing

There are a lot of talks these days about outsourcing and offshoring, especially since both can seem the same, but they hold a few differences from each other. Both outsourcing and offshoring have their pros and cons, and it can be difficult to decide which the better option for your company is. In this blog post, we will explore the differences between outsourcing and offshoring, and help you decide which the best choice for your business is. Stay tuned!

Client Education and Virtual Assistance in the BPO Industry

In a detailed conversation with Liam Martin, Cody Barton, the co-founder of StartVirtual, delves into the vital necessity for enhanced client education within the BPO industry, specifically focusing on the real estate sector. Barton emphasizes how effective training and establishing clear success goals can significantly boost client satisfaction and results. StartVirtual, a company dedicated to offering virtual assistance services in the real estate field, is leading the charge in this innovative approach.
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Understanding profit margins in the BPO industry

Over the past few decades, BPOs (Business Process Outsourcers) have become an increasingly important part of the global economy. By outsourcing activities like customer service, back-office administration, and accounting, businesses can make cost savings, improve performance, and focus on their core business. In return, BPOs earn a profit on the services they provide, just like any other business.

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BPO industry business models - A short guide

Business Process Outsourcing (BPO) is one of the great silent powerhouses behind many global business operations. This unassuming giant works tirelessly behind the scenes to spin the cogwheels of many of the largest and well-known companies all over the world. When you call your bank, insurance company, or utility provider, the chances are good you could be talking to someone who works for a BPO.