Teams | Collaboration | Customer Service | Project Management

Messaging

10 ways AI-powered public services are driving innovation in government

‍‍ Public services and innovation in government are entering a new era of speed and satisfaction, thanks to the power of AI. A good example of this transformation is the tax chatbot by the Internal Revenue Service, which assists taxpayers with filing their tax returns. Since its implementation, it has led to a 30% reduction in calls to the IRS helpline.

Top 10 emergency management tools to navigate crises

‍ In December 2022, Rackspace Technology, a managed cloud services provider, experienced a ransomware attack that locked hosted Microsoft Exchange accounts for 30,000 customers. While the company quickly made decisive changes post-incident and advised customers to migrate to Microsoft 365, the breach could have been prevented with thorough planning and emergency management.

Marketing Collaboration Software for Seamless Projects

There is so much more that goes into a marketing team than just content creation. They help drive strategy, coordinate campaigns, and ensure that all departments are speaking the same language. Too often, however, the collaboration feels like a game of telephone: messages get lost, feedback bounces around tools, and tasks fall through the cracks. Ring a bell? Here, marketing collaboration software comes in as a savior.

Improve Your Business with Supply Chain Collaboration Software

Ever wonder why some companies seemingly have completely choreographed supply chains, while others are bedeviled by delay, miscommunication, and costly mistakes? Far too often, the difference is collaboration-collaboration proper both within and with partners. If things do not flow well, even the best-laid plans of a supply chain have to break down in wasting time and missed opportunities that equate to less-than-happy customers.

Stay Compliant: GDPR Messaging Apps That Prioritize Privacy First

Data security often feels like that overly cautious colleague who locks up everything – even the stapler. But when it comes to protecting sensitive information, they’re not wrong. If your team uses messaging apps to collaborate, share files, or brainstorm ideas, you’re already handling personal data more often than you think. Names, emails, project details – it’s all part of the mix.

FCA Compliant Messaging Apps: Top Tools to Stay Regulatory-Safe

If the core of your business is communication, not being able to view or track this presents a huge risk. The increasing pressure to ensure that every message sent is secure, archived, and fully compliant with industry regulations is putting financial institutions under pressure. The FCA has laid down strict rules regarding how such communications should be handled, with the protection of both clients and businesses from possible risks in mind.

Secure Communication with FINRA-Compliant Messaging Apps

Compliance in financial services is not a choice – it is a commitment. Every trade, every client call, and every internal chat has to be done by the book, especially in terms of documentation and communication. Under FINRA regulations, making sure all communications across teams are compliant means making sure each message sent on team messaging platforms-even those innocent-when-sent-in-a-hurry chats-is just as compliant.

DOD-Approved Messaging Apps for Enhanced Communication Security

In today’s hyper-connected world, secure communication is more than a luxury-it’s a necessity. Sharing sensitive information via everyday messaging apps highly exposes organizations to data breaches, cyberattacks, and compliance violations. In industries like defense and government, or for high-stakes business operations, that margin for error is paper-thin. Yet not all messaging applications are created equal, though.