Teams | Collaboration | Customer Service | Project Management

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SEO Best Practices for Communication Tools in the Digital Age

Given how competitive businesses have become in recent years, it has become the norm to make yourself stand out through SEO combined with digital marketing, making yourself more visible to online search engines. But for startups, putting yourself out there can be pretty daunting, especially with the sheer amount of information you have to digest.

Unleashing Employee Superpowers and Leader Authenticity with Sandy Gould, Chief People Officer

This episode features an interview with Sandy Gould, Chief People Officer at Pinwheel. In this episode, Shawn sits down with Sandy to discuss strategies for building company culture, insights into building trust and fostering psychological safety, and injecting humanity into HR.

A definitive guide to call center compliance

From PCI DSS to HIPAA, call centers operate under several laws that help protect sensitive data captured during customer interactions. Call center compliance refers to the systematic process of abiding by these laws and regulations during daily operations. However, adhering to these laws can be challenging without the right knowledge and strategy. In this article, we’ll share five common call center compliance regulations and five smart tips to improve compliance at your center.

What Is Favoritism At Work and How to Deal With It?

Imagine your boss put a salesperson forward for promotion. It can all be motivating until you find out that this salesperson doesn’t have the best performance record compared to other candidates. Turns out… they spend a lot of time with your boss outside of work. Favoritism at work is real. You can work hard and always give your best but still get unrecognized just because you’re not a favorite.

How to choose the right team chat app: A step-by-step guide

‍ As businesses increasingly adopt hybrid and remote work models, collaboration tools and effective communication have become essential for teamwork, productivity, and overall organizational success. According to a report by McKinsey, digital communication and collaboration tools like team chat apps can improve productivity by 20-30% by reducing time spent on non-essential emails and meetings.

AVD Performance Dashboard

In this dashboard tutorial video, we will walk you through building an Azure Virtual Desktop dashboard. This dashboard provides users with the visibility they need into the status of Azure Virtual Desktop. The Azure Virtual Desktop dashboard combines CloudReady and Service Watch metrics for a holistic view of Azure Virtual Desktops availability and performance. When issues occur, users can quickly review the dashboard to identify whether the issues is limited to an office, individual device, or affecting Azure Virtual Desktop as a whole.