Teams | Collaboration | Customer Service | Project Management

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Live TSU Webinar June 2024 Streamlining Ticket Management with Approval Workflows in TeamSupport

Jun 27, 2024 By TeamSupport In TeamSupport
Join us on Wednesday June 26th, from 11:00 am - 12:00 pm CST for our monthly TSU webinar where we will explore the Approval Workflows feature in TeamSupport! This powerful tool ensures that critical ticket status changes are reviewed and approved by designated managers, preventing errors and ensuring smooth resolutions. We'll walk you through the setup, usage, and benefits of Approval Workflows, providing you with the knowledge to enhance your team's efficiency and customer satisfaction.
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How ServiceNow manages projects end to end with Miro's flexible collaboration workspace

Jun 27, 2024 By Miro In Miro
Discover how ServiceNow, a leader in IT service management, utilizes Miro to optimize project management and team collaboration. In this video, Imani Thomas, a Solution Consultant at ServiceNow, shares her firsthand experience with Miro, highlighting how it enhances her ability to oversee territory and goal planning. Miro's platform allows for seamless communication and quick sharing of ideas, enabling Imani and her team to view all project components in one consolidated space, from start to finish.
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Vivantio

Incident Management Process: Best Practices Within ITIL

Jun 26, 2024 By Vivantio Press In Vivantio
Welcome to our detailed guide on the incident management process. Today’s world runs on technology, making IT support crucial for businesses and service providers. You need a strong strategy to quickly handle issues, keep your business going smoothly, and reduce hiccups when an incident occurs. When dealing with any type of incident you’ll want to follow a step-by-step method throughout the incident.
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element

Listen, engage and educate; no matter how long it takes

Jun 26, 2024 By Denise Almeida In Element
Last week we highlighted a deeply concerning development in the EU’s proposed regulation to combat child sexual abuse (aka Chat Control). The Belgian Presidency of the Council had put forward a proposal which, if agreed on, would take us closer to a world of constant scanning and surveillance. Thankfully, at the last minute, the vote on Chat Control was removed from the agenda as seemingly the council was not able to agree on a position.
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wanywhere

Importance of Predictive Analytics - Unlock Advanced Security and Compliance Capabilities of wAnywhere

Jun 26, 2024 By wAnywhere In wAnywhere
Data loss incidents don’t always involve deliberate malicious activities and are also caused by mistakes from careless users, who contribute to 70.6% of data theft instances – the highest among all data attacks, followed by 48.1% of compromised systems. For data loss, whether it is triggered by negligent behavior or vengeful intent, the result leads to severe consequences in either case.
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monitask

Mastering Scrum Estimation: Techniques for Agile Teams

Jun 26, 2024 By Junun Saleh In Monitask
Accurate estimation is crucial in Scrum as it helps in setting realistic expectations for the workload associated with completing user stories or tasks. By assigning relative size or time values to each task, the team can make informed decisions about their capacity and plan sprints more effectively. This process not only aids in better sprint planning but also enhances the predictability of project timelines.
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Apploye

4/10 Work Schedule: A Comprehensive Guide to a Four-Day Workweek

Jun 26, 2024 By Apploye In Apploye
In today's fast modern world, people consider innovations in their everyday life. They always look for ways to optimize resource usage and increase outcomes. One creative example is implementing a 4/10 work schedule. Whether you are an employee or an employer, this work schedule will benefit both. It is time to analyze the structure, the pros and cons, and the implementation mechanisms of this work schedule.
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