5 tips & tricks to collaborate like a pro
Wire is all about making you more productive -and in the spirit of working more efficiently- here are five pro tips that will make collaborating even easier.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
%term
Miro kanban framework
We created Miro Kanban framework so you can get more ‘Done’ as a team. Create a single source of truth where everyone can align around the same goal, surface dependencies, anticipate what's coming next, and suggest process improvements. The kanban framework is easy and intuitive, with just enough functionality to help your team stay organized and keep things simple at the same time.
August 2019 AMA (Part 2) with Gabriel Engel
Here we are for Part 2 of the August AMA session! Gabriel Engel, our CEO, will be discussing current developments, product launches and much more. Join us in the AMA channel at https://open.rocket.chat/channel/amaaugust
How to Improve Customer Relationships with a Virtual Receptionist
Research by American Express suggests that consumers are willing to spend 17% more on a company that has outstanding customer service. It’s no secret: first-rate customer service is the key to business success. But to excel, businesses should have a customer care plan and ensure that stakeholders have a positive experience at every touchpoint.
How to build social connection in a remote team
I’ll be shocked if you’re shocked: Building social connection in a remote team is the hardest part of managing a remote team. According to a survey we ran this past fall with 297 remote managers and employees, “fostering a sense of connection without a shared location” was seen as the #1 most difficult part of being a remote manager – and the #1 most difficult part of working remotely, in general.
7 Reasons Why Your Business Needs a Chatbot
In the year 2020, nearly 80% of businesses will use a chatbot in one form or another. Chatbots have become an important part of business growth and the need for these AI-powered bots is only going to increase in the future.
The Blueprint to Scale Your Customer Support Operations
Seeing a business grow in front of your eyes is exciting. You’ve got a product or service people love, and you’re getting new customers all the time. However, with this excitement often comes growing pains. Five customer support agents may no longer be enough, and it’s time to expand the team to double digits to meet the demand of tickets and phone calls.
Your company data...by Facebook
As Facebook announces the rebranding of WhatsApp and Instagram, the risks businesses are taking when using WhatsApp for work become clearer. Your mined corporate data places you as an advertising target. We all kind of know it already - and the answers as to 'why?' range from "this is what our customers want to use" to "it is just more fun/easy" and even "if it breaks, we'll fix it". We've heard them all.
Organisational Change Management Framework
Uncomplicate by Freshworks brings you crisp and insightful videos which will focus on answering one tactical question around sales & marketing, support & collaboration, employee engagement, and growth.
How To Improve Customer Experience With Data
Your customers expect you to understand what they want. Not only this, they expect you to know when they want and how they want it. Today, the modern company has no reason for not being able to deliver on these demands. The reason? Data. Data is everywhere, and businesses are well placed to utilize this to improve the customer experience and smash their KPIs. Over 40% of marketers plan to expand their data-driven budgets, and that’s why it’s essential to adopt a data-driven strategy.