Teams | Collaboration | Customer Service | Project Management

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Top 16 employee recognition ideas to boost morale and engagement

Employee recognition goes beyond a kind gesture—it’s essential for a business’s profitability and smooth operation. Acknowledging employees is not only courteous but also crucial for a successful and thriving company. A company’s culture that is built on gratitude for its workers encourages morale, productivity, and loyalty.

Creating an employee engagement plan: 6 steps to follow

How well and how quickly a business grows depends on how engaged its employees are. When employees are involved, motivated, and productive, they do better work and are more likely to stay with the company. This article goes into great detail about the most important parts of an employee engagement strategy, such as setting goals, evaluating performance, designing initiatives, putting them into action, and keeping an eye on things.

What is resource allocation, and how can you take advantage of it?

Anyone who’s ever even dabbled in project management knows that it can feel a lot like juggling. But does it ever feel like you’re juggling people, not balls? Resource allocation sits somewhere between project and program management, recognizing that many projects (and most IT projects) rely on specialists, shared resources who get juggled between projects.

We Tried The 10 Best Open Source Productivity Software Of 2024

The age-old adage, “The early bird gets the worm,” perfectly describes the state of the business landscape today. Competition is fierce and every little advantage can mean the difference between coming out on top or falling behind. Ensuring your teams are as productive as they can be is one way to get ahead, and that is where Open Source Productivity Software comes in. While there are several types to choose from, opting for open-source has its upsides.

New in Basecamp: Better events, including one-click video access & everyday language support

Scheduling client meetings and team calls happens all the time in Basecamp. It's an essential tool, so we set out to improve the experience and bring over what we learned building HEY Calendar. That includes two new features — everyday language support for adding events and quick access to video meetings!

Provider onboarding software: Streamline your hiring process

Provider onboarding software automates the process of adding new healthcare providers to a network, replacing manual tasks with digital workflows. This technology helps reduce administrative burdens, speeds up credential verification, and ensures regulatory compliance. Consider a large healthcare network struggling to manage its provider onboarding process. The HR team spends excessive time on manual paperwork, credential verification, and coordinating system access across departments.

Improve Agent Productivity: A Guide to Peak Performance

Low response times, the inability to answer routine inquiries, and the lack of a single platform for customer data are the biggest challenges to excellent customer service. When your customer support agents at call centers are unable to give accurate responses to customers looking for assistance, you need to employ data-driven approaches and adequate training to address their knowledge gaps about the customer and your products.

5 Key strategies for enhancing government to citizen communication

‍ Government-to-citizen communication is a cornerstone of effective governance and is crucial for transparency, public trust, and civic engagement. However, governments frequently lag in digital innovation, struggling to meet the high expectations of tech-savvy citizens. Salesforce's 2023 Connected Government Report found that while 87% of citizens confirm that a great digital experience would increase their trust in government, only 35% are satisfied with current digital services.