Get stories about tech and teams in your inbox Our brains are simply not equipped to handle all the information we’re trying to stuff into them. That’s the (paraphrased) sentiment of Dominican friar Vincent of Beauvais, a 13th-century monk, who was struggling to manage “the multitude of books, the shortness of time and the slipperiness of memory.” It seems the printing press was burying old Beauvais in a never-ending pile of text. What’s a monk to do?

You know that engagement is the secret sauce for any virtual meeting or workshop. But, it’s tough to get people to stay focused—let alone actively participate. A recent survey found that more than half of workers admit they do other things (like check email or peruse social media) during online meetings. This is where workshop activities come in handy.

Does your professional services firm invest in customer success? Studies reveal that customer-centric firms are 60% more profitable than their peers. That explains how important customer success should be to your business. Particularly, those offering professional services because such firms thrive on long-standing relationships with their customers.

“A design system acts as the connective tissue that holds together your entire platform.” —Drew Bridewell, Design Specialist Digital solutions are increasingly becoming more intricate with the rise in customer expectations, and product and design teams are transforming their approach to design—experimenting with style guides and pattern libraries—in order to create inclusive design systems that all users can appreciate.

Over the last two months, we’ve put significant focus on building out the reporting functionality in Teamwork. And we’re thrilled to say this is the first of many new reports that will launch this quarter.

To win over today’s customers, delivering good customer service alone is not enough. You also need to create a great customer service experience. Customer service experience is defined as the overall experience a customer has interacting with your company throughout their journey. Brands like Zappos and Amazon are loved by their customers for the memorable customer service experiences they deliver.