Customer needs and expectations are ever changing. Identifying, analyzing, and meeting customer needs is the key to providing better customer service and growing your business. In this blog, we cover the A-Z of customer needs to help you create a product or service that is in line with everything that your customers need. Table of contents (click on a link to directly read the section of your interest)

The scene: You’re working on a task when a question comes up. “Ask the PM,” says your co-worker. But which PM are they talking about? Depending on your company or the project, it could refer to the program or the product manager. But what’s the difference between them? However similar the titles might seem — these roles are not universal and can change at each organization.

As companies went fully remote, keeping teams connected has become their top priority. The need for digital communication apps led companies to choose popular tools, like Whatsapp, Slack, MS Teams, and Cloud-based apps. While extremely popular, such tools also offer serious security risks. So how can companies deal with sensitive information in a secure manner?

If your application sends emails to confirm new accounts, reset user passwords, or handle billing and invoicing, then it’s sending transactional emails. This kind of functionality is extremely common, so naturally there are a lot of vendors that provide these services. But which transactional email API is right for your application?

Over the years, document management systems have evolved to the point where they've become a major contributing factor to the productivity of your organization... or they can be, under the best possible circumstances. So how do you lean into the strengths that make these solutions so powerful, taking advantage of those "best circumstances" at every opportunity? By making seven little changes to your approach that add up to a big, big difference before you know it.

In today’s technology-driven world, the consolidation of information and processes is key to business success. The more insights you have about your company, the better you can identify opportunities and bottlenecks in your business as soon as they appear and react accordingly. However, the constant addition of new processes and systems in growing businesses can make it difficult to harness company data.