In this article, you’ll learn everything you need to know about customer interactions, how to manage them, and how to perfect them. You’ll also find information like: By the end of the article, you’ll know everything you need to interact with customers and teach your teams how to master every customer interaction they have. Let’s get started.
Throughout the workweek or during the process of any project, even the best small teams can hit obstacles. Issues with miscommunications, unproductive meetings, too many emails, and not knowing what the other members of the team are doing can all work together to stall your team's productivity and efficiency. The term Team Efficiency refers to a team achieving maximum productivity with minimal wasted effort or expenses.
Teams at Freshworks primarily use MySQL for their database needs. Freshworks being an AWS shop, RDS MySQL has been our primary, go-to solution. Sometime back a team was formed and tasked with building a self-hosted DB solution. We called ourselves the DBaaS (Database as a service) team and started with a DBaaS solution for MySQL. In this blog post (part I of the series) we discuss the motivation and high-level architecture of the DBaaS solution.
Every project manager has experienced this — things are running along smoothly in your workflow when you receive an email with the subject: “URGENT — need ASAP.” And just like that, an ad-hoc project falls into your lap. Ad-hoc projects or requests are unexpected and can catch you off guard.
Curious about virtual project management? With the COVID 19 pandemic, businesses around the world have gone remote. Clearly, virtual work is the new normal. Having virtual teams can be a considerable advantage to both the employer and the employee. However, virtual project management needs to be done the right way in order to create successful virtual teams, So what are the best practices to manage virtual teams?
Picture the following scenario: you get your usual cup of coffee, are ready to start your workday, log into your team collaboration tool on your computer. Then you are immediately greeted by your colleague who sends you a cute kitty picture with a “good morning” message. What are the chances this is a hacker sneaking into your computer and stealing your data? Well, it turns out this is something very likely to happen if you don’t have a safe workspace for secure messaging.
Much like every other aspect of virtually running a business, technology has drastically changed customer service. There are constantly new channels for customers to reach out to businesses. An important addition to this growing list of channels is a customer service chatbot. In this blog, we talk about everything you need to know about a customer service chatbot.
Languages are complicated, and every language is complicated in different ways that can be hard to understand without learning every single one of them. Some languages form words from multiple characters while others have symbols that represent entire concepts. Some feature words without pluralization or gender and rely on context for that while others have two or even more genders for words. Some are very phonetic while others pronounce words seemingly at random (cough English, though cough).
