Teams | Collaboration | Customer Service | Project Management

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Enhanced filters in Teamwork CRM

One of Teamwork CRM’s guiding principles is to allow our customers map Teamwork CRM to how they work, rather than having our customers change the way they work to accommodate Teamwork CRM. For that reason, we put significant emphasis on giving users the power to customize Teamwork CRM, whether it is their pipelines, stages, rotting periods, activity types, or, of course, custom fields.

The art of social listening: Tracking and acting on what your customers say about you on social media

You may think that “Mayochup” is a great topping for fries, an abominable Frankenstein’s condiment, or just a hilarious example of ’90s satire predicting the future. Regardless of your personal preference, though, there’s no denying that it represents a huge social listening triumph for Kraft Heinz. The polarizing combination of ketchup and mayonnaise was originally sold only in the Middle East.

With CRM and Neo, Freshworks brings the iPhone moment in business software closer to reality

A CRM is a CRM is a CRM…right? Wrong. With due apologies to Gertrude Stein and William Shakespeare, a Customer Relationship Management software bought from just about any vendor wouldn’t “smell as sweet.” At our just-concluded Refresh 2020 virtual global conference, we took great pains and absolute delight to explain why not.

What are the Different Time Management Styles?

Curious about time management styles? It’s no secret that everyone is interested in managing their time better. And while there are general tips and techniques to help you manage your time better, like organizing your workplace, they aren’t enough to help you be more productive. You have to figure out the time management style and productivity technique that works best for you.

Best 25+ Customer Service Tools To Take Your Service To The Next Level

In this article, we’ll show you the best customer service tools you can use to improve your service. We’ll discuss the following: …and more! By the end of the article, you’ll know exactly which tools are the best for each step of your customer service process. Let’s get started.

The Ultimate Guide to IT project management

In a sense, IT project management is simple to understand. As the more intuitive folk out there may already have deduced, it means the use of project management to help accomplish IT goals. But don’t put down your pipe just yet, Sherlock. IT project management requires a special approach, as the IT context brings with it a unique set of requirements. In this guide, we’ll take you through the details that set IT project management apart as a specialist practice.

Capping a decade of blitzscaling, Freshworks makes big splash in CRM and platform play

Oftentimes, it starts like a dream—fleeting, chaotic, unsolicited, and without structure. The idea is a strange thing, isn’t it? The way it begins and evolves is like life itself—literally out of nowhere, and then, in a hard act to follow, it branches out and sprouts arms and legs, and lands firmly upon the ground of reason to sustain itself through the years.