Reports. We all have to run them, and read them, and receive them, or submit them, and definitely explain them. But sometimes we get so caught up in the actions surrounding reports that we neglect to actually understand them. As a customer service professional, you have all sorts of data at your fingertips.
We’re happy to announce that Rocket.Chat, the leading open-source communication hub, was named to the Constellation ShortList™ for Enterprise Group Messaging in Q3 2020. The technology vendors and service providers included in this program deliver critical transformation initiative requirements for the early adopters and fast follower organizations.
Is your business using Okta for Identity and Access Management? Then you might know how manually provisioning and deprovisioning users can be cumbersome for your IT team. Every new hire or company exit requires timely modifications to a user’s account. As a result, IT spend inordinate amounts of time on these processes and are distracted from other priorities, and your end-users suffer delays in productivity if their accounts aren’t configured correctly.
Research shows that companies that excel at customer experience have 1.5 times more engaged employees than companies with a record of poor customer experience. It’s also clear that companies who invest in employee experience can see a higher ROI than those who don’t. So what should you exactly do to keep your employees happy? You can start by automating some of your IT processes so that employees can self-serve themselves.
In the rush to invest in tools that provide more insights about the customer journey and help provide better customer experience, businesses may have overlooked another powerful tool for improving the customer experience—the employee experience also referred to as EX. Companies that actively work to engage their employees outperform their competitors by 147%.
If you’re using JumpCloud as your business’ directory-as-a-service (DaaS) solution to authenticate, authorize, and manage users, then it’s high time you made the whole process effortless for your employees. Why? Because many a time, businesses tend to invest more on the technologies that improve the customer experience and neglect to do the same for their employees.
Tired of using Vericlock for your attendance and time tracking needs? Vericlock is an easy-to-use time-tracking app that’ll allow your employees to clock in and out from any device. It also lets you see your employees’ location with GPS tracking functionality. And while the Vericlock pricing is attractive, the time clock software has some serious drawbacks. For example, Vericlock limits you to only time and attendance tracking.
As a team lead, one of your most important responsibilities is to help team members prioritize the right work to support your organization’s goals. Easier said than done, we know. The fact is there are countless projects your team can be working on at any given time—not all of them high priority or impact. So how do you keep pesky low-priority work at bay and ensure everyone is using their limited time and energy effectively?
Working from home is a comparatively new trend that started to gather momentum with the advent of digital technologies. The previous five years saw a 44% surge in remote employment, which is explained by two major factors. The first is the growing mobility of the workforce, 40% of which are expected to go exceedingly mobile globally by 2022. In the developed countries, this ratio is likely to reach the astounding three-fourths. No less fundamental is the impact of COVID-19.
