It’s a no-brainer that better employee experience equals better customer service. A recent Frost & Sullivan study on Workforce Engagement Management (WEM) found that 89% of surveyed companies felt that improving contact center engagement will significantly enhance the quality of customer experience. And companies that fully adopt WEM solutions are 82% more likely to provide a better quality of customer experience and 96% more likely to achieve overall profitability.

Not getting enough ROI on your internal IT/HR support? Finding your employees constantly frustrated and unproductive? Getting regular bad feedbacks from your customers on your product support? What if I told you there is a single, cost-effective solution to all these? The solution is… wait for it… AI-powered contextual chatbots with automated workflows for business applications. Okay, that was a bit long.

When everything changes, the ability to adapt becomes the competitive advantage

Did you know you can control who sees what information in Asana? Permissions in Asana let you control which information is public or private, who can access tasks and projects, and—if you’re an Asana admin—who is a member of your Asana Organization. Whether you’re an individual contributor, a team lead, or an Asana admin, here are some tips to help you master permissions in Asana.

It’s no secret that winning organizations often find new and innovative ways to not only manage the information they’re creating on a daily basis, but to track it as well. This is true both in terms of the tools you’re using like Microsoft Teams or Outlook, and where that information is saved (like with SharePoint, Salesforce or even network folders). How can users take advantage of the communication and collaboration and still find Microsoft Teams information governance success?

2020 has been a whirlwind year, and with billions of people forced to contend with our new reality, we’ve noticed some interesting shifts in the way businesses and customers use messaging. As part of our new normal, where physical distancing and closures have changed how we work, socialize, and do business, use of messaging apps is increasing. According to our most recent Zendesk Snapshot, American smartphone users will spend 20% more of their time in messaging apps than before.