Forget what you think you know about customer support, for now. In just a few short months, COVID-19 has transformed the way businesses and customers interact. As customers, we’ve heard from just about every company we’ve ever done business with. Remember that hair salon you went to in college? How about that time you bought dad new grill equipment from an online supplier? One after another, subject lines read like concerned emails from friends.

As of April 15, 2020, Mattermost Extended Support Release (ESR) version 5.9 is no longer supported. If any of your servers are not on ESR 5.19 or later, we highly recommend that you upgrade immediately. With our simple upgrade steps, it takes only a few minutes. Mattermost adopts a monthly tick-tock release cycle, with a new version shipping on the 16th of each month.

It shouldn’t come as a surprise that team messaging platforms are widely popular among employees. Data shows that 71% of employees in the tech industry and 62% of the workforce in international companies rely on these tools. They’re simply more efficient than email; you get instant responses, have an easier time staying productive, and can better foster relationships (the foundation of great collaboration).

As many teams are now working remotely due to COVID-19, they’ve been forced to use virtual communication tools like Microsoft Teams to collaborate effectively! But how do you go about using Microsoft Teams? After all, while Microsoft Teams is an effective tool, it can be confusing! To help you get a quick start, this article is a step-by-step guide on how to use Microsoft Teams for your video conferencing and communication needs.

Does your company currently measure customer satisfaction? If so, how accurate and time consuming are your measurements? With so many different touchpoints factoring into customer satisfaction, from ticket response time to NPS (Net Promoter Score) and everything in between, getting actionable information in a timely way can be a challenge. This doesn’t mean you should take the easy way out when it comes to measuring customer satisfaction.

Because the global economy has transitioned from manufacturing to one based in knowledge, cyberattacks are now the fastest-growing crime in the world and are expected to cost businesses and governments $6 trillion a year by 2021. Today, a company’s most valuable assets are its intellectual property and proprietary data.