After significant development and thanks to our team and community, we are delighted to announce the arrival of Rocket.Chat 3.1.0, full of exciting features! In this post, we will give you a quick overview of the main features brought by our latest release. Find the entire list of new features, updates, and bug fixes here. Thanks to this feature, there is no need to create a private channel to have a chat with multiple users anymore.

In recent years, the move from deploying applications on-premise into the cloud has accelerated quickly and changed the whole industry. Today, most services are ready to be used in as short as a few minutes. Rocket.Chat is no different and there is no need to wait any longer: Rocket.Chat as a managed service is ready for you.

A nationwide survey of knowledge workers reveals how companies and employees are responding to a remote work surge

Staying on track while working remotely comes down to one thing: effectively collaborating with your team. But learning to collaborate while working remotely means finding ways to maintain visibility into team projects and stay organized from anywhere. To get a glimpse of how people worldwide are staying organized and connected while working remotely, we asked the Asana Community to share their best practices. Read on to learn their tips for collaborating effectively with Asana.

Change can be scary. We’re living through a global pandemic, SpaceX is launching more rockets into space, and scientists have discovered a way to grow mini brains from skin cells. People like the comfort of things they know, like their favorite fuzzy socks or Mom’s chocolate chip cookies. So even when change is a good thing, it might be met with fear and resistance. And when it comes to business, leaders need to recognize that the human side of change can impact their outcomes.

In the wake of remote work becoming the new normal, businesses today have newfound gratitude for their IT teams. IT admins have been working tirelessly to make sure you have a seamless work-from-home experience by giving you the best technology, warding off bad actors from getting their hands on your company’s data, and onboarding or offboarding employees. In this interview, Prasad, the Chief Information Officer at Freshworks shares what goes on behind the scenes of our IT team.

With the ongoing COVID-19 crisis, work-life has slowed to a crawl in most parts of the world, and remote work is the new normal. For startups and small enterprises, there are some important decisions to be made to ensure business survival in the short term. To aid that decision, here are a few tips that could prove useful.

I don’t think any of us could have confidently predicted back in February that we would be working from home for several months. But here we are, continuously trying to find our footing and hoping we will get things under control soon. More than that, growing impatient to get back to our normal lives. However, I have caught myself thinking about whether we will ever go back to the way things were before.

It’s no secret that more B2B (business-to-business) customers are using live chat than ever before. A simple way to get a response from a business without having to call (and often face hold times) or email, chat is a real-time form of communication many businesses leverage daily. But what happens when most, if not all, of your conversations with a customer happen over chat?