Design Lessons learned building a simpler, more organized experience for our users

Jennifer Christie, Twitter's vice president of people, shares how the company transitioned its 4,900-strong global workforce into an all-remote team

We’re releasing a series of improvements that make working in Slack easier for everyone

With so many new customer communication channels opening for business, the classic contact center can seem kind of old school. Nobody wants to phone a business anymore, right? Wrong. In fact, 66% of customers still typically resolve their issues with a company via telephone, according to our latest Customer Experience Trends Report. While many support issues can be resolved via messaging, email, or self-service, sometimes it’s just easier and more efficient to pick up the phone.

Customer relationship management (CRM) software can be a great resource for you and your team. If you take a deep look into your customer data, you can get better forecasting capabilities. In other words, you can more effectively serve your customers and understand your prospects. Yet this adage is only true if: Around 65 percent of CRM projects fail due to low user adoption. Why?

With COVID-19 in full swing, today’s businesses must adapt faster than ever. Travel restrictions, quarantines, and business closures are all having a detrimental effect on our economy, way of life, and livelihoods. As product managers, we are the linchpins governing the decision-making process, requiring constant communication with our stakeholders. On a good day, this comes with many difficulties, but during a pandemic, when everyone is working remotely, these challenges multiply exponentially.

The current global outbreak of Coronavirus COVID-19 has forced businesses to take new measures to prevent the spread of the pandemic. Many companies, including Google, Twitter and Apple, have now focused on providing remote work options for their employees. Why? As most of the workforce works from home, there’ll be minimal physical contact – ensuring that they contain the spread of the disease.

Templates Product Marketing Manager at Miro Kristin has worked in brand, design, and product marketing. She is passionate about building templates and tools so nobody ever has to start from scratch. Communication is crucial on any team. But it can be trickier when your team is working remotely. That’s when visual frameworks come in handy. Here are six templates you can use to streamline your daily routines and run better meetings remotely.

School may be closed, but this ain’t no vacation. Here’s my tried-and-true game plan for staying productive (mostly).